Call Center Patient Admissions Representative - Patient Registration & Navigation

Join Our Team as a Patient Admissions Representative- working in the Call Center – Beginning our patient’s journey to exceptional health care

Location: 1920 Libal St.

Shift Hours:

Part-Time: 2-3 Day's/week: 7:30am-4:30pm

Full-Time: Monday-Friday 7:30am-4:30pm

Let’s do this. Let’s change lives one patient at a time. Bellin Health is currently seeking the backbone of our amazing clinics, the Patient Admissions Representatives. As a Patient Admissions Representative, you will play an essential role in the process of ensuring patients have a successful and easy journey through the registration process. You will be responsible for instilling a positive experience from the very beginning by greeting patients, collecting and verifying patient details, basic health screening questions, billing and insurance information. This work can be a combination of face to face interaction, along with phone work. In addition, you will communicate with patients, physicians and other staff members to ensure information is conveyed accurately and timely.

On a given day as a Patient Admissions Representative, you will play a multi-faceted role to ensure service excellence is provided to our patients. You will spend time:

• Performing registration/preadmissions of patients accurately in include scheduling, confirmations, reschedules, and cancellations of appointments in person and via phone

• Routing call to appropriate departments and collecting and routing care team information to the appropriate areas efficiently and accurately.

• Facilitate patient outreach initiatives that aligns to your clinic goals and objectives

• Pleasantly greet and assist patients with payment/collection information, understanding their explanation of benefits, and meeting payer requirements

• Coordinate the general office support of the clinic to include data entry, mail correspondence, paper and chart filing, scanning documents, requesting files, downloading notes and files, and maintaining properly functioning equipment

• Identify business improvement projects that are aimed for cutting costs, improving productivity, and servicing our patients.

• Assist in facilitating new processes or procedures for patient and departmental needs

• Function with the sense of urgency and organizational skills to ensure a successful and positive encounter with our patients

What do we expect of you? Well, we are all different so we will use your unique contributions to serve patients. The qualified Patient Admissions Representative we seek will encompass these qualifications:

• Exceptional customer service skills

• Effective problem solving and decision making skills

• Excellent teamwork and collaboration skills

• Ability to work in a fast paced and ever-changing environment

• Basic medical terminology or knowledge in a hospital or clinic setting

• Quick and eager learner

• Strong computer and keyboarding skills
  

With so many amazing healthcare organizations in this area, why Bellin?

Bellin Health offers a proud, local history spanning more than 100 years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities. You can be part of an exciting dynamic place that offers an employee-first culture, work-life balance, and career advancement & growth opportunities. This culture allows our organization to attract elite talent, like yourself!

Bellin Health Values: B elonging, R espect, E xcellence, A ccountability, T eamwork, H umility

Additional perks include:

• Top-notch benefits: 401(k) with matching, paid time off, competitive health insurance, wellness programs to keep you and your family healthy, tuition reimbursement, and more
• Preventative care focused medical coverage that includes free visits to: Bellin primary care providers, Urgent Care & Fast Care facilities, physical therapy sessions and any labs required during these visits
• Access to online continuing education for professional and career development
• Empowerment to shape your work environment and to improve your work processes to create efficiencies
• A supportive, team environment with significant opportunities for growth
• Culture that encourages self-care and provides you with opportunities to be your best self at work and at home
• Being a member of a passionate workforce who is driven to provide exceptional patient care for all individuals
• Family environment that has a solid reputation in the community