Call Center Operator

Who are we?
Upstate Veterinary Specialties (UVS) is a privately owned, specialty and emergency veterinary practice located in the Capital District of upstate New York. Our mission is to help our patients live longer, happier lives through expert medical care and compassionate customer service.

What are we looking for?

We are seeking enthusiastic and self-motivated Call Center Operator to join our Client Relations team. The Call Center Operator is the clients’ (both pet owners and referring veterinarians) first impression of the practice, on the phone, making it a critical role in our hospital.

Responsibilities include but are not limited to:

• Answer phones and direct call to other hospital personnel as needed.
• Manage multiple phone lines effectively.
• Answer general inquiries from clients and referring practices.
• Assist clients in making payments over the phone as needed.

Qualifications:

• Prior experience in Veterinary or Human Medical field
• Must be able to multitask while remaining professional, focused, composed and positive.
• Must be able to establish an appropriate and effective rapport with patients, co-workers and medical staff.
• Excellent customer service skills and must display integrity, friendliness and compassion.
• Basic computer and phone skills

Schedule: Monday through Friday 11:00 am to 7:30 pm

What’s in it for you?

At UVS, we work hard to be worthy of the trust from our referral network and community. Our clients see and know our compassion for our work, themselves, and their pets. In addition, we value our employees and treat them like family. We encourage our employees to pursue a healthy balance between work and life and offer multiple incentives that speak to our philosophy.

UVS offers a competitive compensation package which includes:

• Fully paid medical, dental, and long-term disability insurance
• Retirement plan with matching contribution
• Generous paid time off including PTO, Floating Holiday and Bereavement
• Pet insurance stipend
• Uniform Allowance
• Employee Appreciation Events
• Growth opportunity

Learn more about us at www.uvsonline.com

What are we looking for?

We are seeking enthusiastic and self-motivated Client Relations Specialists to join our team. The Client Relations Specialist is the clients (both pet owners and referring veterinarians) first impression of the practice, on the phone or in person, making it a critical role in our hospital. We are looking for Client Relations Specialists who are able to work a variety of shifts, including but not limited to; day, evening, or overnight shifts as well as weekends and holidays. Client Relations Specialists must possess excellent telephone and in-person client service and communication skills, and the ability to work in a fast paced and team-oriented environment. The ability to handle multiple tasks at once and a close attention to detail are required. Strong organizational skills, team orientation, and computer experience are essential in the day to day functions of this role. Candidates should have compassion for animals and their owners. Prior experience within human medicine or a veterinary hospital is preferred.

Learn more about us at www.uvsonline.com