Call Center - Member Support Agent Ii

Excel Fitness is an independent franchisee based out of Austin, Tx, and operates over 130 Planet Fitness locations throughout 8 different states. We work hard and play hard, and are focused on building a team culture that creates a different atmosphere unlike your everyday Call Center, while still representing the Judgement Free Zone.

The Member Support Agent II serves as an advocate to our members, guests, prospective members and club staff. Provides accurate information regarding company products, policies, and practices to both internal and external customers while delivering +1 customer service.

Does this company sound like a perfect fit you for? If so, apply today to have the opportunity to become a part of the Excel Fitness Team! Call Center experience required.

Position Type: Full Time position
Department: Member Support Center (Call Center)
Compensation: $14.00 -$15.00 per hour

*This is an in-office position, not a remote position*

Day in the life:
After completing a two-week paid training, you’ll begin handling inbound phone calls, answering questions/concerns from current and future members as well as club staff regarding the Planet Fitness brand while delivering +1 customer service. In addition, you’ll help maintain department inboxes and monitor call volume as needed.

Who are we looking for?

Previous Call Center or customer service experience is needed, bilingual is a plus! Must have a minimum of 6 months leadership experience in a previous role. Must have high school diploma and be at least 18 years old.

Perks of Joining Our Team:

· Flexible Scheduling

· Free Planet Fitness Black Card membership

· On-site gym with massage chairs

· Health/Dental/Vision benefits for Full Time employees

· PTO plan for Full Time employees

· up to 40 hours of Personal Time for full and part time employees

Position Type/Expected Hours of Work:
This is a nonexempt position. A nonexempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. The anticipated work schedule for this position will be set during normal Call Center hours of operation and determined by business need. Full-Time employees are ones that regularly work at least 30 hours per week.

EEO Statement:
Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person

Application Question(s):

• It is okay to send me text messages about this opportunity. (Yes/No)
• What is the projected schedule you are looking for based on your availability ? (EX: I am available 6AM-10PM everyday, open to anytime or day)

Education:

• High school or equivalent (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person