Call Center Manager Home Improvement

Want to be rewarded for your outgoing and assertive personality? Bath Wizard® is looking for an exceptional person to lead the Outbound Call Center.
 

Bath Wizard® Wants YOU!

As the Call Center Manager at Bath Wizard®, you will be supervising daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. You will connect with dozens of customers daily while laying the foundation for a five-star experience for our customers.

Our Call Center is crucial to our mission by handling calls from our customers who are interested in upgrading their bathrooms and scheduling appointments for our team of Design consultants. You will report directly to our Operations team and be supported by agents, customer service and operations professionals, and all levels of regional leadership.

An excellent Call Center Manager must be an organized, reliable, and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a Call Center Manager, you must also have excellent customer service and communication skills.

The goal is to do everything possible to attain goals and achieve great results for our company.

Responsibilities

• Develop objectives for the Call Center’s day-to-day activities
• Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)
• Collect and analyze call-center statistics (sales rates, costs, customer service metrics, etc.)
• Hire, coach, and provide training to personnel to maintain high customer service standards
• Evaluate performance with key metrics (accuracy, call-waiting time, etc.)
• Prepare reports for different departments or upper management

Requirements and Skills

• Proven experience as a Call Center Manager or similar position
• Experience in customer service is required.
• Knowledge of performance evaluation and customer service metrics
• Solid understanding of reporting and budgeting procedures
• Experience in basic financial analysis (cost-effectiveness, cost-benefit, etc.)
• Proficient in MS Office and Call Center equipment/software programs
• Outstanding communication and interpersonal skills
• Excellent organizational and leadership skills with a problem-solving ability
• Positive and patient
• High school diploma or equivalent; a Higher degree in a relevant discipline will be appreciated.

 Why Work at Bath Wizard®? 

Bath Wizard® is on a mission to do something that has never been done before: Build the Largest Bathroom Remodeling Company in America™. Bath Wizard® is America's Favorite Bathroom Remodeling Brand™. With 15+ years of experience in the Residential Remodeling industry, Bath Wizard® has the resources, tools, and motivation to help you succeed.

Whether you’re looking to start a new career or expand your existing wealth of knowledge, we have the training, coaching, and development to take your career to the next level. If you are ready to unlock your potential and find out what you are truly capable of, there is no better place to do so.

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