Call Center Associate

Open Interviews - Please bring a copy of your resume and be prepared to wait around 15 minutes to be interviewed. You will enter the hotel lobby and ask for the Call Center Manager.

Wag Hotels is the ultimate boarding and daycare resort for dogs and cats — a one-stop shop for boarding, daycare, grooming, training, and all your other pet-spoiling needs. Our state-of-the-art facilities use a science-based approach in all Eco-friendly cleaning and sanitizing protocols, and our professionally trained staff provides a fun and safe environment for all our four-legged guests 24 hours a day, 7 days a week! Our mission is to provide the highest level of fun, safety, and comfort to our canine and feline guests, as well as world-class service and convenience to our pet parents!

We are seeking hard-working, self-motivated, and passionate dog lovers to join our professional team!! As Client Care Associates, you will be responsible for assisting our clients through a seamless reservation process from start to finish. This includes speaking with new clients, processing reservation requests, collecting and inputting vaccination records and new client paperwork, and various other follow up and audit procedures. Heavy focus will be on answering incoming phone calls on or multi-line phone system assisting clients efficiently and professionally. This position is based in Richardson but is responsible for providing support to all Wag Hotel locations.

Client Care Associates play a significant role in providing exceptional customer service. We are looking for personable individuals that can multitask in a fast-paced environment, pay excellent attention to detail, and work well under pressure.

Requirements:

· Must be at least 18 years of age

· Must have at least 1 year of customer service experience

· Exceptional written and verbal communication skills

· Previous Reservations or Call Center experience is preferred

MUST BE ABLE TO WORK WEEKENDS AND EVENINGS.

Must be able to complete two week initial training 9am - 3pm.

Job Details:

Core job duties include (but are not limited to) the following. Other job duties maybe assigned.

· Manage multi-line phone system

· Document client communication via animal management software

· Responsible for ensuring a seamless reservation process; includes reservations coming in via phone or online reservation site

· Resolve booking issues

· Verify & input Veterinary medical records

· Review new guest profiles and identify any “red flags” that require additional investigation

· Educate new & existing clients on all Wag Hotels services, programs, and policies

· Make recommendations for guests and up-sell services

· Responsible for helping to ensure maximum occupancy in each hotel

· Upkeep holiday wait lists during busy periods (including overbooking and back filling rooms)

· Audit various schedules and calendars to ensure accuracy

· Communicate with clients, colleagues, and outside agencies by phone and email

· General office upkeep

· Deliver exceptional customer service

Part-time Employee Benefits Include:

• Free daycare for your dog after your first 30 days
• Two weeks of free boarding for your dog or cat (during non-peak periods)
• 30% discount on all retail
• 20% of services ( A La Carte, Grooming, Bathing, Specialized Care)
• Retirement Savings Program
• Paid sick leave
• 401K program
• Full Time Associates: Benefits and Vacation will be provided

Starting at $15.00

Wag Hotels is an equal opportunity employer. Applications are considered without regard to race, color, religion, gender, national origin, age, marital status, veteran status, sexual orientation or disability. We are always accepting applications.'
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Work Location:

• One location

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Overtime
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person