Call Center Agent (Paid Training, Bonuses!)

```Duties:```
- Answer incoming calls from customers and provide assistance or information as needed
- Make outbound calls to potential customers to promote products or services
- Use phone etiquette to ensure professional and friendly communication with customers
- Analyze customer needs and recommend appropriate products or services
- Upsell products or services to increase sales revenue
- Perform data entry to update customer information and maintain accurate records

```Qualifications:```
- Excellent phone etiquette and communication skills
- in English and Spanish is a plus
- Ability to effectively communicate in multiple languages is a plus
- Previous experience in a Call Center or customer service role is preferred
- Strong sales skills and ability to upsell products or services
- Proficient in data entry and computer skills

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Get your foot in the door today with fast-growing national brand based right here in the heart of Raleigh, NC!

Bilingual Spanish / English candidates with proficiency in English reading and writing are encouraged to apply.

#RALCC

JL-004535

--

It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.

Job Type: Full-time

Pay: $18.75 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• In-person

Ability to Commute:

• Raleigh-Durham, NC (Required)

Work Location: In person