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Form of workCall Center Agents work in our Call Center, located in our new Chocolatetown® area. Throughout the day, Call Center Agents may help with item purchases, answer guest questions, assist with troubleshooting ticket issues, address concerns from a Park visit, and more.
Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.
Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.
As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!
Job Duties (Duties marked with an asterisk are essential functions of this job):
- Provide exceptional customer service, building rapport and making genuine connections with the guests over the telephone*
- Provide accurate information concerning the Hershey destination including Hersheypark® attractions, Hersheypark ticket, and season pass programs*
- Sell various Park admission ticket options, season passes, and add-on items*
- Listen to guest concerns and provide an appropriate response*
- Accurately detail guest information and requests *
- Adhere to operational standards for the Guest Experience Department
- Assist in other areas of the Guest Experience Department as needed, including the Front Gate
- Perform other duties as assigned
Qualifications:
- Must be 18 years of age or older on the date of applying
- This job requires the visual ability to perform detailed work at close distances (computer screens, tickets, printed papers, websites)
Knowledge, Skills, and Abilities:
- Must have strong verbal communication skills
- Must have strong conflict-resolution/problem-solving skills
- Must be able to navigate different computer programs, including keyboarding skill
- Must work well with other employees and be able to interact enthusiastically with our guests
- Must display a positive attitude, eagerness to learn, and professional image in compliance with the Hershey Entertainment & Resorts guidelines
- Must display a high level of written and verbal communication skills
- Ability to work in a fast-paced, Call Center environment
- Must have the ability to safeguard confidential information
Job Demands:
- Must be able to work 3 days per week throughout the peak season to include a rotation of mornings, evenings, weekends, and holidays
- Employees are subject to a variety of weather conditions, including but not limited to: heat, sun exposure, cold, and inclement weather
- Physical requirements include finger dexterity, sitting, walking, bending, and reaching
- This job requires the visual ability to perform detailed work at close distances (computer screens, tickets, printed papers, websites)
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment and Resorts is an Equal Opportunity Employer
