The essential functions include, but are not limited to, the following:
- Schedule patients for 9 providers
- Demonstrate empathy and active listening during patient calls
- Clearly understand all HIPAA guidelines and ensure guidelines are followed in all situations
- Provide timely response to patient and supervisor requests
- A strong desire to strive for excellence and happiness in helping others
- Strive to answer all calls pleasantly, and be helpful with their requests
- Must have full-time availability
- Fluent in English, both written and spoken
- Comfortable with computer and telephone systems, training will be provided