Café Supervisor

Job Duties/ Responsabilities:

• Interviews, hires, orients and coordinates training of new employees. Plans work schedules and assures adequate daily staffing for areas of responsibility. Handles time reporting and associated record keeping.
• Recognizes employees. Evaluates performance. Performs disciplinary action. Discharges subordinates when necessary. Attends employee grievances and NYS unemployment hearings as requested.
• Supervises the following areas to assure that sanitation requirements, quality standards and department goals are met and that the work is completed in a timely and cost effective manner: food inventorying, ordering, receiving, storage and distribution.
• Forecasts and orders food and supplies from external purveyors for patient and cafeteria menus using both manual and computer systems. Assures that adequate food supplies are received (or appropriate alternate arrangement are made) in a timely manner to meet the needs of their respective customers while controlling food waste.
• Participates in collecting quality control and quality assurance data to meet requirements of New York State Department of Health, JCAHO and departmental standards. Examples: food scale reliability, recipe yields and taste, food and equipment temperature maintenance, accuracy of tray/supply assembly, appropriateness of portion sizes.
• Coordinates maintenance of food service equipment in the main kitchen.
• Conducts routine operational meetings with employees. Schedules employees for, conducts and attends in-service programs, as appropriate. Conducts monthly classes for USA's regarding the food service aspect of their job.
• Handles food-service related problems that are not solved by the usual procedures or timeliness. Uses available resources to advise patient units of charges to trays corresponding to changed patient diets.
• Maintains security of food products and hospital property by limiting traffic through the main kitchen to authorized staff, locking doors and storage areas according to schedules, etc. Makes recommendations for the annual capital budget process.
• Provides excellent customer service to all customers in the AO café. Creates a warm and welcoming atmosphere.
• Works with management on developing menu, prepares and serves food based on customer requests.
• Works with the management team to source food and beverage to be sold in the café. Completes daily, weekly, and monthly inventory to determine needs and orders accordingly. Communicates with the food vendors as needed to maintain proper supply of products.
• Maintains a clean and safe work environment. Follows proper food safety standards in accordance with regulatory guidelines established by the Senior Sanitarian. Successfully completes Serv-Safe certification program.
• Audits cash bank/register prior to and at the completion of shift. Audits safe for accuracy.
• Stocks all areas using proper HACCP procedures and rotates products accordingly. Completes all required food allergen safety certification program.
• Completes all mandatory training. Responsible for training any new employees in this role.
• Collaborate with team members to ensure smooth operations.

Qualifications:

• High School graduate and 2 years in a supervisory capacity in Food Service or a related field; or an equivalent combination of education and experience required.
• Excellent customer service skills.
• Ability to work well with others/the public required.
• Serv-Safe food handling preferred.
• Strong customer service skills to provide a positive experience for customers.
• Basic math skills for cash handling and order calculations.
• Time management skills to prioritize tasks and meet deadlines.
• Knowledge of food safety regulations and procedures.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Experience in a restaurant or food service setting is preferred.

This position offers an opportunity to join a dynamic team in the food service industry. If you are passionate about providing exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you. Apply now to be considered for this exciting opportunity!

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

Job Type: Full-time

Pay: $22.59 - $31.63 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid training
• Vision insurance

Experience level:

• 2 years

Restaurant type:

• Café

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

People with a criminal record are encouraged to apply

Experience:

• Supervising: 2 years (Preferred)

Ability to Relocate:

• Rochester, NY 14623: Relocate before starting work (Required)

Work Location: In person