Business Systems Functional Lead - Crm

Job Summary
The Functional Lead is a strategic member of the IT department. They will oversee the development of functional solutions, collaborating with the development team to ensure alignment with the business requirements. Provide guidance on best practices for solution design and contribute to decision-making processes.
This position will work directly with IT leadership, executive leadership, product owners, technical team, and various SHI departments to ensure successful implementation of CRM solutions.
This position is required to report to the SHI HQ290 NJ office location as determined by SHI management.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive - in our offices or yours.

Responsibilities
Include, but are not limited to:

• Provide leadership in defining and executing functional strategies, ensuring alignment with the overall business goals.
• Guide and mentor, the functional team, fostering a collaborative and innovative work environment.
• Collaborate with cross-functional teams to gather requirements and facilitate communication between teams.
• Translate business requirements into functional specifications, ensuring clarity and feasibility.
• Provide guidance on best practices for solution design and contribute to decision-making processes.
• Assist in deployment planning process, providing support to ensure smooth transition and user adoption.
• Collaborate with stakeholders to address any post-deployment issues and optimize functional performance.
• Manages and resolves issues, defects, and change requests.

Qualifications

• 8+ years of experience in creating functional design documents and leading design sessions.
• 5+ years supervisory or leadership experience of large teams.
• 5+ years experience in Functional Leadership roles, with a focus on project management.
• 3+ years of experience as a Functional Lead on CRM and/or ERP integrated projects.
• Bachelor's degree
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Required Skills

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Knowledge of business applications, ERP (Microsoft D365 F&O) and CRM (Microsoft D365 Sales, Marketing, and Customer Service)
• Strong understanding of Agile practices including Scrum

Additional Information

• The estimated annual pay range for this position is $130,000 - $180,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity - M/F/Disability/Protected Veteran Status