Business Systems Analyst I

Position Summary:

The Business Systems Analyst will operate in an Agile development environment and function as a Feature Product Owner, focused on defining assigned solutions for mobile and web applications. This collaborative innovator works with a cross-functional group to develop requirements for new solutions to support the goals of the company. This position requires knowledge of Agile methodology including best practices for review of a product backlog, writing and interpreting Initiatives, Epics and Stories. Success in this role will involve efficient and timely communication to technical and non-technical team members, proactive coordination, love of new technologies, a strong desire to learn, a curious nature, and a passion for creating winning customer experiences and removing inefficiencies.

Primary Duties and Responsibilities:

1. Advocate for library customer and patron needs within the Product Discovery area.
2. Effectively manage and prioritize backlog working closely with the product owner and area product owners
3. Develop a deep knowledge of hoopla Digital and eCommerce platforms
4. Collect, review, and analyze complex or confidential information to present to stakeholders and to support feature requirements.
5. Maintain professional and technical knowledge by attending educational trainings and workshops, reviewing professional publications and other relevant resources.
6. Create functional and technical documentation to support designs, implementation, and architecture
7. Build trust through strong, long-term relationships with cross-functional Business and Technical teams.
8. Communicate effectively with product and technology stakeholders on requirements and product delivery
9. Knowledge of Agile/Scrum project management methodologies
10. Balance the business needs with technical constraints
11. Provide clear communications regarding roles, responsibilities, and desired business values.
12. Drive visibility and transparency of upcoming milestones, and release dates through the development process.
13. Demonstrate effective and collaborative communication with internal team members and all business partners.
14. Excellent organizational and time-management skills

Skills:

• Able to elicit cooperation and effectively collaborate with cross-functional, cross organizational teams to create Product Backlog, Epics. Stories, and other deliverables.
• Able to conduct business and system analysis for the assigned product
• A passion for understanding ambiguous, complex problems and high quality, innovative and robust technical solutions.
• Strong knowledge of web, eCommerce, and mobile technologies.
• Experience with Jira, Confluence, Visio, Salesforce, and Microsoft Office applications.
• Proven business and system analysis skills.
• Must be detail oriented and possess great organization skills
• Ability to thrive in a fast-paced, dynamic work environment.
• Strong knowledge of library systems and interfaces

Preferred Education Requirements:

• Bachelor's degree in computer science, business, related area or equivalent experience.

Preferred Experience:

• 0-2 years of Business System Analysis experience in a software engineering organization

Physical Requirements / Work Environment:

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting at desk and working on a computer
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.
• Physically able to attend meetings, presentations, and training sessions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.