Job Summary
Responsibilities:
- Provide customer service to field, manufacturing and internal customers on a daily basis.
- Work with team to continually develop business processes and system enhancements.
- Understand integrated Business Systems configuration options and tools.
- Identify application problems and provide resolutions in a timely manner.
- Provide training and support of end users for Trane North America.
- Update user training and documentation for specific business processes.
- Develop and manage process improvement plans in regard to specific business processes.
- Observe and document any malfunction of the software and offer reasonable solutions for correction.
- Work with other groups within Trane to establish best practices and implement management strategy.
- Work closely with Trane Technologies Corporate IT, Trane Operations teams, Manufacturing Plants, Americas Accounting Center, Climate Solutions Application Owners, and third party technology vendors.
- Assist with application requirements and lead user acceptance testing for the application deployment process.
- Assist in developing tools for offices to monitor and measure processes including report definitions and data validation.
- Work on ad hoc project teams to further define processes/systems.
- Up to 10% travel to various Trane and/or vendor field sites required.
Qualifications:
- Bachelor's Degree is required.
- Associate's Degree with 2 years of experience is required.
Key Competencies:
- Experience with Microsoft Office Suite required.
- Strong understanding of field sales office business, manufacturing and headquarters a plus.
- Knowledge of software configurations and systems integration details preferred.
- Project management experience preferred.
- Working knowledge of Six Sigma and 9 Step Problem Solving (A3) preferred.
- Experience working with SQL preferred.
- Must be able to work well and adapt to change in a fast-paced environment.
- Excellent written, verbal and interpersonal communication skills.
- Must have ability to work well in a team environment.
- Strong interpersonal skills required.
What's in it for you:
Benefits kick in day one!
6% 401K match, additional 2% core contribution = 8% overall match
3 weeks of vacation, plus site paid holidays
Benefits*: Trane-Technologies-Benefits-Offered.pdf
Base Pay Range: $45,500 to 70,000
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.