Business Systems Analyst I

A close affiliate of Doosan Bobcat, Doosan Digital Innovation America, LLC (DDIA) is the primary provider of managed IT services to the world famous Bobcat Company. Beyond Bobcat, DDIA provides IT services to a wide variety of Doosan affiliates all over the world.

Location : West Fargo, ND

Job Information

Location: West Fargo, ND

In this role, you will work as a Business Systems Analyst within our Identity Management Platform and its surrounding processes like dealer management, user management, and the applications supporting these functions. The focus will be on monitoring and triaging incidents and requests, identifying and augmenting issues that must be routed to development teams for resolution, and creating and maintaining knowledge articles.

Role & Responsibility

• Maintain, prioritize, and work through a backlog with a technical team.
• Work with the Lead Systems Analyst to create, prioritize, and refine requests and incidents.
• Help Design and document troubleshooting procedures. Enhance existing procedures as part of continuous improvement.
• Support creation of the support and incident response plan when new products or functionality is being launched.
• Maintain constant communication between service desk and business stakeholders. Explain complex technical problems in business-friendly language.
• Manage and support design of monitoring and alerting solutions which can detect system disruptions before there is a substantial user impact.
• Develop and maintain a network of technical and business experts who can assist with incident and problem response.
• Participate in resolution of complex incidents and problems by partnering with other teams, business stakeholders and delivery teams to create joint understanding of the issue.
• Participate and carryout maintenance activities and communications.

Job Requirement

FORMAL EDUCATION REQUIREMENT:

• Bachelor's Degree, Information Technology, MIS, Computer Science or Business

EXPERIENCE, KNOWLEDGE & SKILLS REQUIRED:

• 2-5 years of technical Business Analyst experience
• Strong critical thinking and problem-solving skills
• Good listening skills. Able to interact professionally with a diverse group including subject matter experts, end users, team members, managers, and executives.
• Good verbal and written communication skills.
• Excellent Documentation Practices regarding technical to functional translation as well as training material (e.g. - Microsoft Office Suite, Atlassian Confluence)
• Experience with best practices around incident management, problem management, IT system monitoring and operations.
• Ability to work under pressure to resolve time sensitive issues.
• Ability to build relationships at all levels within the organization.
• Ability to work with teams that are not co-located.
• Support a team environment that is open, non-judgmental, and trustworthy, while emphasizing problem solving

PREFERRED EXPERIENCE:

• Experience working on Scrum and Kanban teams.
• Experience with Service technology.
• Experience with transactional systems (e.g. subscription management, ERP)
• Experience with APIs
• Experience with ticket management and documentation suites (i.e. Jira and Confluence)
• Preferred experience working with SAFe Agile methodology

Doosan is committed to a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-241-8700.

Doosan Digital Innovation America, LLC is interested in every qualified candidate who is eligible to work in the United States. However, we will not provide sponsorship or support for any immigration status for this position.

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Bobcat Company is a leading provider of compact equipment for global construction, rental, landscaping, agriculture, grounds maintenance, acreage management, government, utility, industrial and mining markets. We strive to empower our customers to do their jobs more efficiently and effectively. We’re North Dakota’s largest manufacturer, with the most extensive compact equipment distribution network in the world.