Address
Form of work
SalaryPrimary Responsibilities:
- Partner with stakeholders across divisions and business units to discuss customer needs, analyze options and determine system requirements that will improve the digital customer experience.
- Document business requirements as user stories for the technical teams to develop and implement.
- Develop understanding of business processes, understand impacts of system changes, and assist with change management processes.
- Document training materials for users to assist with change management.
- Strong written communication skills, especially in the ability to document requests for other teams to take action on.
- Customer experience focus and ability to understand improvement opportunities.
- Understand business processes and the digital touchpoints within.
- Strong verbal communication skills and the ability to work between technical and business teams.
- Bachelor’s degree or its equivalent required.
Representing more than 150 years of innovation, Legrand is the global specialist in electrical and digital building infrastructures. Our purpose is improving lives by transforming the spaces where people live, work and meet with electrical and digital infrastructures and connected solutions that are simple, innovative and sustainable. Every day, over 39,000 Legrand employees work hard to enhance the buildings of tomorrow. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR) with revenue of €7 billion, and products sold in 180 countries. For more information, visit www.legrandgroup.com/en
About Legrand North and Central America
Legrand North and Central America (LNCA) employs over 6,500 associates in 50 locations, working across six divisions/sector: Audio Visual, Building Controls Systems, Data Power and Controls, Electrical Wiring Systems, and Lighting. We hold a leading position in every North American market we serve and focus on exceeding our customers’ needs within the commercial, residential, and industrial industries. LNCA offers comprehensive medical, dental and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network. LNCA is an employee-centered, growing company with tremendous opportunity. For more information, visit legrand.us
Equal Opportunity Employer
