Business Systems Analyst

About the Role

The Business Systems Analyst is responsible for managing the entire systems solution life- cycle for our internal Business Systems. This individual serves as the liaison between business stakeholders and technical solution providers in order to ensure requirements are captured and fully understood by technical teams before solutions are designed and implemented.

This role plays a critical part in transformational work by working closely with internal stakeholders to document business requirements, identify process improvements, tailor Business Systems dashboards, and measure and analyze the impact of initiatives.

The Business Systems Analyst is part of the Business Systems team and will work with other operations and technical roles such as a Salesforce Developer, Salesforce Administrators, and Rev Ops Analysts. This individual will support the lead to cash processes and all functional departments including Customer Success, Sales, Marketing, and Finance.

Your Area of Focus

• Drive system improvements by ensuring effective requirements elicitation, configuration, administration, development, and application support for our Salesforce platform.
• Document stakeholder business requirements and recommend solutions for all Business Systems including Salesforce, NetSuite/Zone Advanced Billing, 
• Communicate and document timelines, upcoming changes and releases
• Define project scope, work plan, deliverables, timeline, resources required
• Lead cross-functional team to successfully execute a project to completion
• Plan and conduct UAT, end-user testing, and change management with stakeholders
• Establish and measure impact of project compared to the baseline metrics
• Document current and future business processes (process flow diagram)
• Identify stakeholder pain points and opportunities for improvement
• Facilitate working sessions to design future process flow

Your Professional Qualifications

• 1-2 years of experience as a Salesforce Administrator
• Ideally, someone who is certified in Salesforce Administration
• An individual who is a self-starter and adapts well to change
• Someone who is inquisitive, has attention to detail, and a desire to implement best practice solutions
• Excellent written and verbal communication skills to communicate with both non-technical stakeholders and technical peers
• Strong skills in facilitation and consensus-building
• Outstanding organization and multitasking skills

About Tebra

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra. 

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

Our ValuesStart with the Customer 

We get to know our customers - and their patients - and look at the world through their lens.

Keep It Simple

Healthcare is too complex. We aim to simplify it for everyone.

Stay Entrepreneurial 

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

Better Together

We are diverse, humble, and collaborative. We put the team first and win together.

Celebrate Success

Life is short and joy is underrated. We take time to have fun and celebrate success.

Perks & Benefits 

In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness or Gympass for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

 

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