Business Systems Administrator.

- Provide level two technical support for core banking systems hardware and software and responds to incidents as appropriate.
- Act as the technical liaison between co-workers, management, and vendors.
- Evaluate change requests for core banking platform, loan origination systems, and other systems as assigned.
- Monitor system performance and work with application vendors to report and resolve system issues. Collect data to identify root cause of problems. Take corrective action for all errors by following, creating or updating documented procedures.
- Create and maintain documentation as it relates to system configuration, mapping, processes, service records, Disaster Recovery procedures, and other critical documentation.
- Coordinate, communicate, test, support and implement releases, upgrades, patches, features and enhancements to core banking systems. This includes impact analysis, regression testing, and change management.
- Assist other IT departments in incident management, requests, initiatives and projects related to Core solutions
- Involved in the evaluation, testing, planning and implementation of Business Continuity and Disaster Recovery for the organizations core banking solutions.
- Promote and maintain a positive work atmosphere by communicating in a manner consistent with professional standards. Work efficiently with members, co-workers, management, and vendors.
- Participate in an after-hours on-call rotation to support business critical core banking systems, including monitoring critical nightly processing, and resolving any failures in a timely manner.
- Serve as a backup to the Business Systems Administrator(s) and Business Systems Analyst(s) team members.
Working hours: 8:00 AM - 5:00 PM
Skills:
- Experience with Finastra LaserPro, CreditQuest, or MortgageBot products preferred.
- Experience with Jack Henry Symitar core system preferred.
- Experience with Synergy document management system preferred.
- Experience with MeridianLink (LoansPQ & XpressAccounts) preferred.
- Experience with OpCon Automation Platform preferred.
Education:
Associate
Experience:
1-4 years
Qualifications:
- Superior customer service skills with the ability to understand staff needs and translate complex technical jargon at the appropriate technical level with individual staff.
- Proven ability to operate effectively in a fast paced environment.
- Proven ability to triage and prioritize multiple support issues.
- Intermediate experience with fault tolerant systems.
- Intermediate experience with TCP/IP networking.
- Intermediate programming or scripting experience.
- Intermediate experience with supporting MS Windows desktop/server operating systems.
- Intermediate experience with DNS and DHCP.
- Intermediate experience with backup/replication technologies.
- Intermediate experience with credit union or banking core software.
- Intermediate experience with hierarchical and relational databases.
- Maintain strict confidentiality with member data.
- 2-year degree or equivalent experience.
- Previous customer support experience.
- Previous server support experience.
- Previous networking experience.
- Previous credit union or banking core software experience.
Apply now at www.spherion.com/apply/75034

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
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Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).