Business Program Manager

Responsibilities

• Understands overall business goals, objectives, and strategies, as well as short- and long-term business priorities. Understands and identifies current program risks, impact, and mitigation plans.
• Identifies and scopes opportunities to streamline, standardize, and automate operational workstreams in support of Federal direct programs. Identifies and provides solutions to root problems (e.g., root-cause analysis), defines the strategy, gathers requirements, identifies resource needs, creates the project plan and targets, and works across teams to align on the plan of record. Improves operations of existing programs by applying industry methodology, defining complex program issues, assessing various scenarios, and selecting and/or developing the optimal tool to resolve issues. Drives clarity in complex program issues and strives for simplification.
• Works with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering) to design compliant, complex solutions from initiation to delivery with minimal coaching. Produces collateral (e.g., proposals, strategy walking deck, internal and external content) to incorporate stakeholder needs and ensure the business objectives are met.
• Defines and tracks the success criteria and performance metrics.

• Defines and executes on landing and communication plans, such as the target audience(s) and communication strategy. Leads the rhythm of business (ROB) during plan execution to ensure participants and stakeholders are communicating and responding according to the necessary cadence. Works across teams to ensure all program requirements are understood and can be met.
• Evangelizes complex programs to stakeholders, partners, and customers to gain buy in. Leverages data and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]) to demonstrate the value of the initiative and show business impact. Adapts communication style and storytelling strategy according to audience and business needs.

• Contributes to or leads a portfolio of projects including the project plan, timelines, milestones, financial management, performance metrics, and/or resource needs for complex programs. Communicates the program status and risk to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes.
• Demonstrates an understanding of mapping or how systems work and impact one another. Works with and leverages other teams to ensure program processes are rigorous and executed efficiently. Develops processes around scope and scheduled changes for programs, and communicates them to stakeholders.

• Uses solutions such as PowerBI, SharePoint, etc to develop tools and platforms to improve operations related to direct Federal programs and consolidate information with an eye toward efficiency, accuracy, and compliance.
• Collects and evaluates success criteria and performance metrics, such as acquisition, usage, impact, effectiveness, and customer feedback, and uses scorecards and dashboards to monitor complex programs and ensure all activities align with business and program objectives. Uses data analytics (e.g., scenario analyses) to derive insights and training that help identify current and future program risks and mitigation plans, as well as opportunities to streamline and optimize programs based on lessons learned.
• Utilizes direction and strategy from leadership regarding business area of expertise in order to help create and execute plans that shift current priorities to new organizational initiatives and objectives, and influences others to change behavior accordingly. Defines vision and strategy for change, broad and specific impact, and the flow of communication to the organization. Ensures buy in and adoption of the new program or change by others in the organization. Develops the collateral required to enable key stakeholders and others to be on board.

Other

• Embody our culture and values

Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND 6+ years work experience in program management, process management, process improvement
  • OR equivalent experience.

Other Requirements:

The successful candidate must have an active U.S. Government Top Secret/SCI Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.

Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.