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Are you looking to be at the forefront of crafting a new era in affluent banking? Your passion for innovation and dedication to excellence will shape the future of our thriving business.
As a Business Practices Program Lead within J.P. Morgan Private Client, you will lead many aspects of Business Practices monitoring, process design, approval planning and solutioning for J.P. Morgan Private Client.
This person will support J.P. Morgan Private Client legal, risk, compliance, and controls governance activities. In addition, this person will participate in new product launches/enhancements and policy or process changes impacting the business and all sub-Lines of Business, which may require new or enhanced monitoring to be developed and implemented. All responsibilities will require partnership with peers within the Business, Controls, Human Resources, Employee Relations, Compliance, Legal, and Data & Analytics to effectively help manage the Bank’s Business Practices risk.
Job Responsibilities
- Evaluate and assess opportunities to re-underwrite how to meet customer needs (fee waivers, rate exceptions, escalations) and evaluate potential risks (credit, legal), impacts, value to clients and J.P. Morgan Private Client and tradeoffs.
- Design business requirements, parameters, and processes (investment referral model that meets all Retail Non-Deposit Investment Products requirements).
- Partner with relevant stakeholders across Consumer & Community Banking line of businesses and functions to negotiate, solution and achieve buy-in on recommendations.
- Partner with Data & Analytics and other Lines of Business’ Practices and Monitoring teams to develop Business Practices monitoring
- Establish line of business controls governance framework partnering with impacted Line of Businesses and Legal, Risk, Controls and Compliance teams
- Monitor business processes, impacts and changes to Legal, Risk, Controls and Compliance considerations to ensure ongoing compliance and approval across stakeholders (incentives).
- Cross-collaboration within JPMorgan Private Client and with other sub-Lines of Business (Card, U.S. Wealth Management, Consumer Banking, Business Banking and Home Lending) on emerging trends, product or process changes and the sharing of best practices.
Required Qualifications, Capabilities and Skills
- Client management skills: advanced ability to closely partner with senior and mid-level managers and other stakeholders on projects.
- 5 years of project management or business analysis experience
- Ability to create executive summaries and perform analysis using Microsoft suite of products required (e.g., Word, Excel, PowerPoint)
- Highly organized and detail oriented with a structured/analytical approach to problem solving
- Excellent written and verbal communication skills with proven ability to work with senior management
- Proven track record for delivering results and seeks to break the status quo and initiate change
- Self-motivated individual that demonstrates initiative with proven flexibility, adaptability, and reliability
Preferred qualifications, capabilities and skills
- Bachelor’s degree in Business, Finance, Economics, or other related area preferred
- Team player with ability to build strong cross-business relationships
- Must be comfortable with ambiguity and change in a fast-paced environment
- Consumer financial services-focused experience
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
