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Form of workJob Description
Description
What you'll do:
What you'll have:
What we'll offer:
As the Business Development Specialist for the Drayage Division, you will oversee the relationships (shippers and consignees) we have in your assigned geographical area. You will focus on ensuring that we are servicing the facilities well, solving and escalating any concerns to the operational leads, understanding our competition servicing the same facilities, and ultimately providing that each facility advocates for STG within their organization and the industry. The ultimate goal is to retain and grow our business at the assigned facilities. You will bring all potential opportunities to the attention of the pricing team and respective terminal management.
What you'll do:
- Identify all shippers and consignees in your assigned area, including volumes and contacts.
- Work with serving terminals to understand the challenges and value we bring the customer.
- Perform in-person visits with key shippers and consignees to learn what other services STG may be able to provide, even if the decision maker(s) resides elsewhere.
- Perform virtual visits with shippers and consignees to maintain a regular cadence of communication with our key customers.
- Work with the respective management personnel to resolve the concerns that have been identified and report back to the customer on resolution.
- Leverage the awarded volume information to understand if STG is being given its fair share of the freight and to understand volume expectations (forecast) over the next 30-90 days.
- Provide written summaries at least bi-weekly of visits, service concerns and resolutions, opportunities to grow, forecast, and any other material information
- Back up the terminal operations where you are domiciled to cover the absences of personnel
What you'll have:
- 2 years of experience in customer service and/or Account Management.
- Strong fluency with Windows applications and Microsoft Office (Excel and PowerPoint)
- Experience presenting data and compelling information to customers
- Success in identifying in opportunities for process efficiency and resource maximization
- Bachelor’s Degree in Transportation, Logistics, or a related field preferred but not required
What we'll offer:
Bonus Eligible
A list of STG benefits can be found here: https://dbg.nfp.com/stg-benefits-summary/
A list of STG benefits can be found here: https://dbg.nfp.com/stg-benefits-summary/
