Business Development Officer

Position Title: Business Development Officer

Status: Full Time

FLSA Status: Exempt

Reports To: President/COO

Department: Business Development

Location: Marlborough and/or Ayer

Summary: The Main Street Bank Business Development Officer is responsible for generating new Commercial and Business leads with a goal of generating new money non-interest-bearing deposit accounts.  The Business Development Officer will play a key role in identifying products and services to deepen the customer relationship, ensuring we are the bank of choice for their operating accounts.  

After successful completion of training and proven abilities, this position is eligible for a hybrid work arrangement with availability expected during core business hours and agreed upon number of days per-month on site. 

ESSENTIAL DUTIES and RESPONSIBILITIES:  

In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. 

• Responsible for generating leads, gathering deposits, creating revenue, and cross-selling Main Street Bank products that become profitable relationships. 

• Plan for and conduct retention and Business Development calls with a focus on meeting or exceeding deposit acquisition goals and developing lasting customer relationships. 

• Executes programs developed for retail and business customer acquisition with a focus on core deposits. 

• Uses exceptional listening skills to present high value and cost-effective solutions to prospects. 

• Effectively communicates the value Main Street Bank brings to customers by identifying unique selling propositions to generate customer loyalty. 

• Represents the financial institution in public relations activities and community affairs as needed, participating in activities for generating new business. 

• Works collaboratively across all lines of business to offer a comprehensive solution set for customers. 

• Manages prospect relationships with a sense of urgency and exceptional customer service skills to create raving fans.   

• Works collaboratively with our lenders and branch managers to identify opportunities to deepen and enhance the relationship. Networks effectively to generate brand awareness for Main Street Bank. 

• Stays abreast of features and benefits of products and services to provide customers with ideal banking solutions. 

• Identifies and shares product/service enhancement ideas to Supervisor. 

• Manages customer complaints, feedback, and issues for effective resolution. 

• Documents calls and provides weekly call reports to manager. 

• Maintains a thorough knowledge of Bank’s deposit, cash management and loan products to provide customers with ideal banking solutions, delivered effectively. 

General: 

• Effectively use tools and systems to be able to self-manage, organize, and complete work independently, proactively recognizing potential obstacles resolving them before they become an issue, managing to deadlines, creating action plans when not on track, enabling job functions to happen with minimal oversite and meeting conditions of satisfaction.   

• Adhere to all company policies, acting as a role model consistently demonstrating our core values and service standards. 

• Keeps abreast of regulatory changes to ensure compliance in the areas of job responsibilities and recommends improvements or changes as needed for compliance and/or for department efficiency. 

• In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and adheres to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards/requirements and policies as well as attending all required training sessions and completing all required on-line training courses. 

• Other duties as assigned, performing similar or related work as directed, required, or as situation dictates. 

LEVEL OF RESPONSIBILITY: 

• Interacts independently under limited supervision with members of the community and along all staffing levels. 

• Work is non-routine, requiring the ability to maintain a high level of confidentiality and adhere to policies and procedures that are prescribed by the bank, State and Federal regulatory agencies.  

• Participates in executing the strategic plan to meet the bank’s overall competitive position within the financial services industry.   

• Position has an impact on the revenue of the institution. 

EQUIPMENT REQUIRED: 

• Smart Phone - To enable the MFA (Multi Factor Authentication) facilitating access to MSB systems. 

HYBRID ENVIRONMENT: 

• Your remote set-up must provide a dedicated workspace, free from distraction with high-speed, reliable internet is required. 

SKILLS REQUIRED:  

• Bachelor’s degree in Business, Marketing/Sales, or Communications, or equivalent combination of training and work experience. 

• Prior Business Development and/or sales experience necessary 

• Solid background in financial institution operating policies and procedures, Federal and state banking regulations preferred. 

• Knowledge of CRM/Sales tools preferred 

• Proficient in Microsoft 365 Suite products including, but not limited to Excel, Word, Outlook, Teams, and Sharepoint. 

• Solid understanding and application of administration activities with an understanding of office procedures and ability to operate standard office equipment. 

• Means and mode to travel to any of Main Street Bank’s locations and/or customers. 

• Bilingual proficiency appreciated. 

COMPETENCIES:  

• Effective relationship management techniques to foster strong internal and external contacts. 

• Ability to work under pressure and meet established goals and objectives, even under changing situations.  

• Ability to manage multiple complex priorities and competing agendas without express authority over delivery teams. 

• Responsive communicator with strong written and verbal communication skills 

• Able to clearly articulate ideas and information consistently, effectively in both written.  

• Promotes a positive and supportive team environment for Bank team members across all departments. 

• Exceptional listening skills 

• High degree of professionalism and business acumen 

• Strategic thinking, creativity, and resourcefulness 

• Maintains confidentiality and exercises strong discretion. 

• Demonstrated ability to handle challenging situations with poise and tact. 

• Able to work independently and as a member of a team. 

LANGUAGE/COGNITIVE SKILLS:   

The person in this position frequently communicates with all departments and customers, about banking products and services, and therefore must be able to exchange accurate information in these cases. They will need to use judgment and discretion in decision making situations, interpret and follow all Bank policies and procedures, write/create reports, and business correspondence, (Main Street Bank’s standard language is English). As well as the ability to: 

Speak and effectively present/communicate information and respond to questions from customers, groups of managers, vendors, and other employees. 

• Define problems, collect data, establish facts, and draw valid conclusions. 

• Read, analyze, and interpret various documents such as bank policies and procedures, , legal documents, and financial statements. 

WORKING CONDITIONS AND PHYSICAL EFFORT:  The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is required to:  

Physical Demands/Efforts 

• Occasionally lift and/or move up to 25 pounds, (i.e. promotional items, displays) 

• Occasionally required to remain in a stationary position, 25% of the time  

• Occasionally required to stoop and bend.     

Mental & Visual Demands 

• Regularly operate a computer for extended periods of time  

• Specific vision abilities may be required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 

• Regular use of office productivity machinery (i.e., a calculator, copy machine, fax machine, computer printer). 

Work Environment and Hazards 

• Regularly move throughout the inside the Bank to access resources and individuals. 

• Regular local travel for bank purposes and/or on behalf of the bank (i.e., customer site visits). 

• The employee must be able to work schedules that meet the needs of the bank, which may include early morning, evening and/or weekend hours. 

• It is a general office environment where the noise level is moderate.  

AMERICANS WITH DISABILITIES ACT 

Main Street Bank complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment. 

The completion of this Application for Employment does not assure a position with Main Street Bank and any offer of employment is conditioned on the satisfactory completion of a background and credit review as determined by the sole discretion of Main Street Bank. Neither this Application for Employment nor any document constitutes a contract of employment for a specific term and that any employment relationship that may be established will be 'at-will' and if hired, may be terminated at any time, for any reason, by the applicant or Main Street Bank.

Massachusetts Law - It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Massachusetts General Laws c. 151B prohibits employers from (1) terminating or refusing to hire individuals on the basis of genetic information; (2) requesting genetic information concerning employees, applicants, or their family members; (3) attempting to induce individuals to undergo genetic tests or otherwise disclose genetic information; (4) using genetic information in any way that affects the terms and conditions of an individual’s employment; or (5) seeking, receiving or maintaining genetic information for any non-medical purpose.

Main Street Bank is an Equal Opportunity Employer, we are committed to recruiting, hiring, training, and promoting persons without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, military service, genetic information, and gender identity.