Business Development Coordinator

LeadCar is a newly launched group of franchised new-car dealerships representing highly-desirable brands. We’re at the forefront of automotive retail, leading with innovation, and your unique perspectives and ideas will keep us growing. We believe our people deserve the best. We run high volume dealerships. LeadCar is committed to its communities and customers offering the best in class team members, stateoftheart facilities and diversification of product lines to provide the best service possible. With an exceptional legacy passed on from its predecessors, the LeadCar Toyota Hazleton team brings a proven track record combined with an unmatched reputation for quality in the local Hazleton and Wilkes Barre, PA area, and greater central Pennsylvania market areas.

If you are ready to take your career to the next level, we are looking for a Business Development Coordinator to join our team. Apply today!

To learn more about our company, please visit www.leadcar.com.

Job Summary:

The Business Development Representative is responsible for professional scheduling of all appointments and making outbound calls for the service and sales departments in a manner that promotes smooth flow of appointments through the service and sales departments by scheduling work to maximize customer convenience.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• English/Spanish bilingual ability is a highly preferred skill for the position.
• Must have a strong customer service background.
• Previous sales and/or marketing experience is a plus.
• Must have strong phone skills.
• Must have excellent verbal and written communication skills.
• Must possess strong organizational and time management skills.
• Must possess strong computer skills specifically in Microsoft Outlook and Excel and in navigating through websites.
• Must be able to operate multiple software programs at once.
• Must be able to communicate well with others and follow directions.

Essential Duties and Responsibilities:

• Service
  • Answers incoming calls to provide information, schedule appointments and receive customer and vehicle information.
  • Refers customers who have questions about the work performed and additional maintenance or repairs made to the Service Writer or other appropriate individual.
  • Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
  • Provides accurate cost and time estimates for needed maintenance and repairs.
  • Answers and responds to service requests, scheduling customers as needed.
  • Performs service follow-up calls assigned by the Service Manager and General Manager and verifies the service visit and repair were satisfactory.
  • Takes care of any problems that there may have been and asks for a completely satisfied Customer Satisfaction Index (CSI) survey score.
  • Contacts customers when their special-order parts arrive and makes an appointment with service scheduler.
  • Makes recommendations to customers on maintenance needs based on time and mileage of customer vehicle.
  • Contacts customers to remind them of missed service appointments and reschedules them.
  • Contacts customers about outstanding service needs and attempts to schedule for service.
  • Makes the introduction to service calls as assigned by the Service Manager and General Manager to remind customers of their first service and to make the appointment.
  • Contacts customers about declined services and special offer that may be applicable.
• Sales
  • Answers incoming sales calls to provide information, schedule appointments and receive customer and vehicle information.
  • Responds to Internet leads for the sales department.
  • Engages in live chat for the sales department.
  • Learns basic product knowledge and incentive programs and follows scripts provided by the company.
  • Identifies the customer’s needs, provides information and addresses any concerns and schedules an appointment for the customer with a Salesperson which should ultimately result in a vehicle sale.
  • Places follow-up calls within 24 hours of an appointment that did not result in a vehicle sale.
  • Analyzes the overall customer experience, identifies learning opportunities and reports any concerns to management.
  • Places outbound calls to potential leads based on current marketing campaigns and lease termination lists.
  • Tracks set and shown appointments daily and reviews with the Service Manager and General Manager weekly.
  • Places follow-up calls and e-mails for the New Owner Events to increase customer participation on an occasional basis.

Secondary Responsibilities:

• Builds and maintains strong relationships with customers and co-workers.
• Performs other duties and projects as assigned by the Service Manager and General Manager.
• Maintains a professional appearance and manner consistent with LeadCar Toyota Hazleton's culture.

We are an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.

We will endeavor to make a reasonable accommodation/modification for the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources by calling 608-824-1300 or by emailing hr@leadcar.com.