Business Controls Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
Lead program governance activity for the execution of internal controls and operational excellence within Global Risk Management. Design and execute Global Risk Management specific procedures to drive best of class execution of programs in order to adhere to enterprise-wide standards; Programs include business continuity, access management, data management, records management, Risk and Control Self Assessments, Inter-affiliate services, and Global Recovery and Resolution Planning; Provides process expertise and consulting to all levels across the division; Drive self-identification of issues and/or control improvements for remediation, whilst completing daily duties. Acts as an ambassador of the risk culture. Incumbents typically have 8+ years of experience.  

Responsibilities: 

• Serves as the point person for Global Risk Management to deliver on enterprise wide requirements  
• Partners with COO organizations on the strategy and execution of Business Controls activity as prescribed by the common process / enterprise policy and standards owners (programs to include but not limited to: Access Management, Business Electronic Communications, Data Management, Data Privacy, Global Resolution and Recovery Plans, Inter-affiliate Services, Non Financial Regulatory Reporting, Single Process Inventory governance and maintenance, Risk and Control Self-Assessment, Records Management, Restricted Developer Software governance, Risk ID, and various technology programs) 
• Drives the execution of critical Business Controls metrics to perpetual “green” and  
• Drives the identification and on-time execution of Global Risk owned issues impacting the various programs as well as SIM/OpEx/ECoM process improvements, providing plans and remediation as appropriate 
• Participates in audits as necessary 

Required Qualifications:

• Minimum 5 years of relevant experience in Business Controls function, process management, program management, project management, business continuity.  
• Candidate with complex programs experience and matrix management lead experience
• Excellent written / verbal communication skills and executive presence. 
• Proven ability to develop executive ready communications and presentations
• Financial services industry experience
• Strong analytical, and organizational skills; focus on attention to detail 

Desired Qualifications:

• Ability to think strategically across GRM to identify opportunities to improve overall performance efficiency. 
• Ability to challenge the status quo, produce appropriate changes and implement goals 
• Ability to develop comprehensive plans around key control priorities and ensure all accountable parties understand respective roles/responsibilities 
• Ability to design and improve processes and procedures for optimum efficiency 
• Strong partnership and relationship building skills with the ability to influence 
• Effectively and efficiently coordinates and drives execution of key control priorities across the broader GRM organization 
• Ability to track performance and analyze data/progress metrics to benchmark against short and long-term goals 
• Acts as trusted advisor to the broader GRM organization 
• Proven business operations and Business Controls experience 
• Working knowledge of risk management and regulatory interactions 

Shift:

Hours Per Week: