Business Banking Support Specialist

Salal Credit Union of Seattle, WA is looking to hire a full-time Business Banking Support Specialistto provide stellar customer service to our Business Banking members. This is a rare opportunity to start a career in Business Banking and to work with a passionate and dedicated team in a collaborative environment. Do you have a background in finance, banking, or customer service? Would you like to work for an established and innovative credit union that cares about its employees and the communities it serves? If so, please read on!

A DAY IN THE LIFE OF A BUSINESS BANKING SUPPORT SPECIALIST

As a member of the Business Banking operations team, you play a vital role in ensuring our business member accounts receive knowledgeable, prompt, and professional service. You will answer incoming inquiries and requests from current and prospective members by phone and e-mail while balancing a variety of tasks and communications. You maintain a working knowledge of all products and services in order to provide accurate and timely information to our members upon request. Assisting members with online banking questions or password resets serves as an additional member touchpoint that allows you to provide an exceptional member service experience. Team collaboration and communication is vital in this fast-paced environment.

QUALIFICATIONS FOR A BUSINESS BANKING SUPPORT SPECIALIST

• 3+ years of customer service or banking experience.
• Ability to interact positively with co-workers, management, and the public.
• Excellent customer service skills.
• Comfortable speaking on the phone and sending professional communications via e-mail.
• Flexibility and ability to navigate frequent change in policies, procedures, and systems.
• Desire to learn and grow your skills with the Business Banking team.

Do you have excellent verbal and written communication skills? Can you balance multiple tasks while demonstrating good time management? Do you enjoy helping people? Are you detail-oriented? Do you have strong problem-solving and critical thinking abilities? If so, you might just be perfect for this position!

WORK SCHEDULE

This full-time position works a typical schedule of 9:00 AM - 5:30 PMPacific Time, Monday through Friday. This is a hybrid remote position, with the team working 1-2 days per week out of our Northgate Headquarters.

What we Offer:

• Competitive base salary of $21.17-29.64 per hour, depending on experience. This range reflects the entire salary range for the position. Most candidates can expect to receive an offer between $22.00- $26.00 per hour, depending on experience.
• Ability to earn additional compensation through our profit-sharing bonus program. This position qualifies for the employee tier of the program with annual payouts totaling 0-8% of annual salary when company performance is sufficient for payout.
• Comprehensive benefits include health, dental, and vision insurance. Our high deductible plan options include a health savings account (HSA) with annual company-paid contributions.
• Time off plans include vacation, sick, and holiday time.
• Tuition reimbursement
• 401(k) plan including employer matching
• Monthly transportation subsidy
• And more!

Expanded details about our benefit offerings can be found at the following link: https://salalcu.applicantpro.com/pages/benefits/

ABOUT SALAL CREDIT UNION

Salal was founded in Seattle in 1948 as a not-for-profit financial institution to exclusively serve Group Health employees. When our charter opened in 2003, our services expanded to allow anyone who lives and works in Washington State to become a member. We have helped thousands of members manage their money by making bold, measured decisions to offer the right products to each person. Our mission is to break down financial barriers for the innovators in our community by offering good rates, low fees, and dedicated personal services. Beyond that, we are committed to giving 5% of our annual income to help people and causes in the communities we serve, because we know that many small actions, when added together, can make big impacts.

Helping our employees build and achieve their career goals is equally as important to us, and we are dedicated to fostering a positive work environment in which they can thrive. We strongly prioritize their growth and development as well as their impact to the community so we can be an institution that our employees are proud to be a part of.

Salal Credit Union strives to maintain a work environment free from discrimination where employees are treated with dignity and respect. All employees contribute to the Credit Union's commitment to equal employment opportunity. Salal Credit Union does not discriminate on the basis of race, sex, gender identity, religion/creed, pregnancy, age, physical or mental disability, size or shape, marital status, national origin, genetics/genetic markers, military or veteran status, sexual orientation or any other characteristic protected by applicable laws. We adhere to these principles in all aspects of employment, including recruitment, hiring, placement, compensation, benefits, promotion, and discipline. We believe that by adhering to these policies we can cultivate a welcoming environment by embracing each individual's identities and abilities.

To request a reasonable accommodation in order to complete your application or if you need this job announcement in an alternative format, contact the Talent Acquisition Team at careers@salalcu.org. If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.

Salal Credit Union participates in E-Verify.