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SalaryThe world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.
We are the Good Hands. We don’t follow the trends. We set them.
Job Summary:
This role is responsible for the design and development of technology capabilities within an assigned Claims Digital Transformation (CDT) platform. This role will also design, deliver, and integrate business processes with new and existing technology capabilities. The individual will develop architecture connecting business processes, functional data flow, and claim system applications.
Key Responsibilities:
- Optimize the development and re-use of capabilities across platforms while adhering to design principles, budgets, consumer, Agency owner, and employee user experience
- Consistently meets band level behaviors, production, quality and/or customer service goals
- Works with other product owners to ensure integration between capabilities within a platform
- Operates at the capability-level, in support of broader platforms
- Develops functional data flow to ensure the efficacy of new capabilities
- Proactively engages with field stakeholder groups to collect insights and feedback
- Performs process development, improvement, rollout, and integration activities
- Responsible for optimizing process oversight with process agility
- Reviews customer satisfaction results
Supervisory Responsibilities:
Education and Experience:
- 4 year Bachelors Degree (Preferred)
- 5 or more years of experience (Preferred)
- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Certificates, Licenses, Registrations:
- No Certification, License or Registration is required for the job.
Functional Skills:
- Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
- Applies broad knowledge of insurance policy, coverage, and regulation
- Applies broad knowledge of claim processes, policies, procedures, and claim systems
- Applies broad knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
- Applies broad knowledge of problem solving and preparation of reports for analysis
- Applies broad ability to leverage learned technical skills in support of team objectives
- Applies broad negotiation and/or arbitration skills
- Applies broad skill in motivation, organization, training, coaching and facilitation of teamwork
- Has and maintains all appropriate licenses and registrations for the role per state requirements
Notes:
Compensation offered for this role is $84,500.00-$140,000.00 per year and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Hands. Greater Together. ℠
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policy. For a full description of Allstate’s benefits, visit https://www.allstate.jobs/benefits/
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
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Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
