Business Analyst Iv - Systems Lead

Job Announcement

This job opportunity is being re-announced. Applicants who previously applied for this job do not need to re-apply.
Serves as the architect of business processes around complex technical systems. Directs the alignment of technology solutions with business strategies, and manages the key performance indicators for business processes and systems. Provides input to department strategy to meet future information technology business needs. Assesses impacts of automation and ensures continuity of agency operations; serves as lead software system administrator for multiple complex interdepartmental systems or inter-operating systems that reside on multiple platforms and interface with federal and state systems. Develops policies and processes ensuring compliance with federal and state regulations outside of the county while coordinating internally with the Department of Information Technology, county agencies and all concerned parties. Supervises IT staff involved in the systems development life cycle and serves as a Team Lead for IT equipment, employee health record (EHR) application and user needs related to supporting and leading the agency help desk (Level 2 Support). Leads the configuration and architecture for all Nintex and SharePoint Integrations. Develops analytics and dashboard reports on various matrix. Stays abreast of technology changes and performs related work as required. Works under general supervision of the Info Tech Program Manager I.
Note: Reimbursement for job related licenses and/or certifications once per year.
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Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• Provides direction to align technology with organization's strategy, priorities, and business needs;
• Serves as lead system administrator for multiple complex interdepartmental systems in multiple environments on a variety of platforms;
• Develops the processes and policies to ensure compliance with federal and state systems and regulations;
• Serves as agency's point of contact to coordinate and funnel agency's needs and requests through Human Services' centralized IT Strategic Planning Group;
• Oversees the evaluation and redesign of business processes to enhance business functionality and efficiency and to facilitate large-scale change;
• Leads efforts to seek ways of applying new and existing technology to business processes, providing expertise on technical trends and external practices;
• Manages the business process activities for the systems development life cycle for new and/or existing complex systems;
• Manages the development, implementation, interoperability, quality assurance, and security of systems;
• Identifies and maintains key performance measures for business processes associated with technical systems;
• Manages workgroups that perform documentation of system requirements and specifications detailing user needs to be utilized by system technical support members;
• Manages staff performing the functional testing process during solution implementation to ensure that they function correctly to serve user needs without compromising other system functions;
• Determines appropriate system life cycle techniques and methods for implementation;
• Supervises the delivery of training classes to user groups;
• Evaluates, prioritizes, and educates others on the technical implications of requested changes and improvements on systems;
• Brokers services with DIT and vendors on behalf of customers;
• Coordinates multi-system solutions to clarify interdependencies so that systems interface seamlessly with each other;
• Communicates with other IT functional areas to apprise them of project status, inform senior management of progress, and keep DIT's technology and service managers aware of user issues needing resolution;
• Stays abreast of technology changes.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Advanced knowledge of methods, metrics, tools, and techniques of business process reengineering;
• Advanced knowledge of the principles, methods and tools for conducting performance assessments of IT systems, change management theories, and their application in a business environment;
• Advanced knowledge of procedures for developing technical and operational support documentation and tools for analyzing and developing test and evaluation procedures;
• Advanced knowledge of principles, methods and techniques of information technology assessment;
• Considerable knowledge of interdepartmental and/or countywide processes, procedures, and requirements;
• Considerable knowledge of the capabilities of information technology software, hardware, and network communication technology;
• Considerable knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand-alone environments;
• Considerable knowledge of effective processes, methods, techniques to analyze and evaluate business operations;
• Considerable knowledge of effective project management methods, practices and techniques;
• Knowledge of effective supervisory methods, practices, and techniques;
• Ability to manage/administer multiple computer systems in a diverse computing environment;
• Ability to work on problems of diverse scope where analysis requires a comprehensive understanding of hardware/ software systems solutions;
• Ability to manage both small and large long and short-term projects under project timeline and resources;
• Ability to write computer program operating instructions;
• Ability to write effectively, including technical writing;
• Strong analytical and conceptual skills with a demonstrated track record in new concept development for various projects and complex technical plans;
• Ability to understand how IT affects an organization and ability to link it to redesigned business processes;
• Ability to work cooperatively with technical staff and end users and establish and maintain relationships.

Employment Standards

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Bachelor's degree in computer information systems, business administration, or related field; plus five years of experience in information systems and process redesign, managing and implementing all phases of the systems development life cycle, including at least one year of supervisory experience.
CERTIFICATES AND LICENSES REQUIRED:
None.
NECESSARY SPECIAL REQUIREMENTS:

• The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry check, and sanction screening to the satisfaction of the employer. A TB screening upon hire and annually thereafter.
• This position is emergency/essential services personnel. (Required to report for duty during inclement weather and/or other emergencies.)
• Certain positions with financial responsibility within this class may be subject to criminal background checks and/or credit checks as a condition of hiring and periodically thereafter, as determined by the department head. Applicants and employees within these select positions must demonstrate financial responsibility in personal finances as a condition of employment.

• Experience leading a helpdesk for 1000+ end user support.
• Nintex and/or PowerAutomate form building/workflow management.
• Experience in EHR support.
• Experience with IT equipment assets management for 1000+ end user.
• Excellent with IT requirements collection and documentation skills.
• Excellent communication skills and Analytics skills.