Business Analyst (I Or Ii)

St. Jude seeks a highly motivated and outgoing critical thinker to join our Information Services (IS) Client Services Operational Service Delivery Department. As a member of Client Services, you will operate in a team environment with a strong people and customer-centric culture and be in a position to help drive the growth and success of the IS department through customer and IS team interactions and by driving Operational support initiatives.
Core responsibilities involve enhancing the Operational Support framework, assisting in facilitating process improvement workshops, and fostering growth in overall IT Service Delivery maturity across the department. Duties include collaborating with members and Management of IS Client services, Research Information Services and individual service stakeholders to create, implement and monitor operational service delivery improvements. This work involves analyzing existing processes and practices, identifying areas for improvement, and developing strategies related to the goals to achieve the desired outcomes. This position will be actively engaged and may even lead key strategic projects directly.
You will leverage your passion for creative- and forward-thinking, storytelling and visualization, and change advocacy to position the IS department for success in delivering a phenomenal technology experience for St. Jude associates across the institution.
An individual will be successful in the role if they are a critical thinker and thrive in driving and monitoring change. The ideal candidate will possess a blend of technical aptitude, people skills and empathy, organization and project management ability and be naturally collaborative, articulate, and self-motivated.
Job Responsibilities:

• Participate in meetings with business teams to elicit and understand business/process requirements.
• Conduct analyses to report emerging business needs; escalate problems when required.
• Support resolution of needs and requests of business teams within area, in coordination with other IT teams.
• Independently conduct activities related to assigned area (including documentation, communication with business teams) around enterprise IT platforms/services.
• Assist in optimization of standardized/pre-described business requirement gathering support processes in assigned area.
• Periodically present results to team in project meetings.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintains regular and predictable attendance.

Minimum Education and/or Training:

• Bachelor's degree in computer science, engineering, business or related field required.
• Master's degree preferred.

Minimum Experience:
Business Analyst I:

• Some experience and/or understanding of structured Software Development Lifecycle (SDLC) methodologies.
• Some experience and/or understanding of identifying and documenting business IT problem statements, application support, business process design and/or technical documentation preferred.

Business Analyst II:

• Minimum requirement: Two (2) years of experience in a client-facing IT role.
• Experience working with structured Software Development Lifecycle (SDLC) methodologies.
• Experience leading discussions, identifying and documenting business IT problem statements, business process design and report requirements.

St. Jude Children's Research Hospital has a diverse, global patient population and workforce, built on the principles of diversity, equity and inclusion. Our founder Danny Thomas envisioned a hospital that would treat children of the world-regardless of race, religion or a family's ability to pay. Learn more about our history and commitment.
Today, we continue the mission to advance cures and means of prevention for pediatric catastrophic diseases through research and treatment. As we accelerate this progress globally, we believe our legacy of diversity, equity and inclusion is foundational to success. With the commitment of leaders at all levels of the organization, we strive to ensure the St. Jude culture, leadership approaches and talent processes are equitable and culturally responsive. View our Diversity, Equity and Inclusion Report to learn about the hospital's roots in diversity, equity and inclusion, where we are today and our aspirations for an even better future.
Other Information
St. Jude is an Equal Opportunity Employer
No Search Firms
St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.