Business Analyst

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

Role

The Analyst is responsible for requirement gathering, business process design, development of use cases, testing and postproduction support of business applications.

Responsibilities

• Business analysis, systems design and project management for medium application development projects.
• Determine business functional requirements through a variety of interviewing and facilitation techniques.
• Collaborate with IT teams to develop solutions that meet the requirements given by the business.
• Establish project scope and objectives with the project team and project stakeholders.
• Develop knowledge in the change request process.
• Research and recommend new tools and technologies to improve project performance and quality.
• Grow knowledge of best practices and market trends.
• Produce/maintain project deliverables including entity model diagrams, detailed program specifications and project plans.
• Monitor project activity, resources, and costs to ensure the project remains on scope, schedule, and budget.
• Communicate project status, project scope, open items, issues / risks to the project team.
• Maintain accurate information in the standard project tracking tools and project documentation.
• Perform unit and systems testing.
• Enforce standards and methodologies that pertain to quality, consistency, and accuracy of project design, development, testing and implementation.
• Participate in technical walkthroughs to validate design.
• Migrate basic, low-risk solutions into the production environment.
• Manage system support to identify, track and resolve system issues with users, technical resources, and vendors.
• Assist in training and the support of end-users on developed applications.

Qualifications

• Bachelor’s degree in MIS, Computer Science, Business, or equivalent experience.
• Certifications a plus.
• 5+ years related experience.
• General knowledge of business process workflows.
• Understand concepts of software development life cycle.
• Listening, verbal and written communications skills with the ability to translate technical information into understandable terms to a variety of audiences.
• Responsive and alert to new learning opportunities, growth, and development of technical, interpersonal and business skills; able to recognize and address areas needing improvement.
• Motivated and competent to contribute appropriate time and effort to work needing attention.
• Attentive to detail with focus on accurate and timely results.
• Organized and able to prioritize tasks, responding effectively to competing needs.
• Attentive and reactive to customer needs and concerns.
• Strong customer service orientation.
• Able to contribute to team effort and individual achievement.

Benefits & Perks

• Competitive healthcare, dental & vision insurance
• 401(k) matching after one year of employment
• Generous time off + company holidays
• Merchandise discount
• Learning & Development programs
• Much more!

The salary range for this opportunity is $74,000 – $110,000. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.