As a Business Analyst, you will work with the Actuarial team point of contact to understand and document the business requirements for new features/processes or changes/enhancements to current processes.
Responsibilities: Business Systems Analyst responsibilities include:
- Learn business and technical processes to become a trusted advisor for (Actuarial/Finance) and IT
- Partner with Actuarial point-of-contact to understand actuarial needs, write stories to stock the backlog, define clear acceptance criteria and assist with backlog refinement.
- Assist team with test planning, test scripting, test execution and validation of test results
- Promote a culture of strong process governance, recommending controls and risk mitigations as needed
- Act as the face/voice of the team, and represent the team in Agile Sync and Scrum ceremonies of Features teams serviced (with a focus on dependencies)
- Manage process documentation, including promoting the creation and maintenance of necessary process documentation
- Engage with teams upstream and downstream of your processes to effectively communicate impacts to your team and business partners
- Engage Business Analysts in other functions to share best practices and encourage consistency of process
- Inform management, including LTC Actuarial Customer Relationship Manager of issues and escalations
- Continuously evaluate the business and technical processes to identify opportunities for improving effectiveness and efficiency.
- Make sure that work items flow
- Manage Kanban ceremonies - prioritization, stand up and ad hoc sessions (as the situation demands)
- Coordinate the scoping and sizing of new work items
- Order work items from the backlog and facilitate prioritization of what comes next
- Ensure work items on the Kanban board are not in a blocked state for too long
- Position deliveries for success by continuously addressing dependencies (business and technical risks etc.) throughout the process flow
- Manage the velocity at any given point of time to avoid resource overburn or underutilization.
- Facilitate change and continuous improvement activities
- Guide and facilitate the team to capture, aggregate, and present meaningful metrics (tickets completed, time dedicated, etc.)
- Continuously evaluate the metrics to identify opportunities for improving effectiveness and efficiency
- Guide discussions so the team has identified a true root cause for a given problem
- Minimize the recurrence of issues by identifying and developing a proactive approach to resolution
- Continuously guide discussions on improving consistency of i) Intake and ii) Request Fulfillment process, and reducing personnel risk associated with a single individual
- Coach the team members on Kanban and ensure Kanban principles are actively adopted.
- Strong understanding of and hands-on experience with Agile practices, especially Kanban.
- Ability to prioritize multiple customer requests based upon business value
- Effectively communicate (verbal and written) and influence a variety of audiences including IT developers, Business Analysts, business partners, stakeholders, and management
- Must have strong cross-functional teamwork skills
- Ability to observe business situations, recognize roadblocks and guide team to implement solutions to those roadblocks
- Influence and indirectly manage team members to meet deliverables
- Adapt to changing priorities while consistently meeting deadlines with accuracy
- Excellent organizational and time management skills
- Work independently with minimum supervision
- Lead, partner with and challenge peer groups
- Strong analytical and problem-solving skills; able to identify areas of improvement and make sound recommendations to solve problems
- Ability to dive into details and enjoy working with people to solve problems
- Strong data analytical and visualization skills with large and complex data sets
- Hands on experience with large database queries (ex. SQL), complex MSFT Excel applications and Business Intelligence tools
- Experience in the insurance or financial services industry, especially Actuarial Science
- Experience working in a data-centric environment with complex transformations and business rules
- Experience supporting applications hosted both on premise and on Cloud based infrastructure.