Business Account Manager

Local Infusion is a venture-backed healthcare company shaping the way care is delivered to patients with chronic autoimmune disease on specialty infusion medications. We have locations in New Hampshire and Maine, with more on the way. Our focus on patient experience, technology, and clinical integration allows us to deliver a differentiated care model that leads to lower costs for patients and enhanced outcomes. Through a blend of patient-centered design and a people-first team culture, Local Infusion puts the "local feel" of community, comfort and connection back into the patient and provider experience. At our care centers, all patients—and our team—can feel truly supported, every step of the way.

What We’re About

We’re a team of innovators, clinicians, and technologists on a mission to improve outcomes for patients, save time for physicians and make infusion therapy more affordable for everyone involved. Our mission is to transform the infusion care industry, because patients deserve better. 

• Ownership—Takes initiative, being accountable and caring about the outcome

• Excellence—Do what it takes to raise the bar, being an example for our colleagues, patients and partners

• Curious & Inquisitive— Always seek to gather information and knowledge, and understand the way 

• Find A Way— There will be obstacles, but we find a way, even when there isn’t a defined road forward

• It’s a Marathon, not a Sprint - We have large problems to solve, and they won’t be solved overnight. We are persistent every day. 

Job Summary

We are seeking an experienced Business Development & Partnerships Manager to build relationships with referring physician offices (as well as other key stakeholders) to drive referral volume and revenue to our Local Infusion centers. The Business Development & Partnerships Manager will be a key representative of the Local Infusion brand in the market, and be a trusted partner to external and internal stakeholders.

Key Responsibilities

• Grow revenue for assigned locations by driving referrals from specialist physician offices prescribing infusion therapy

• Develop, maintain and build relationships with key stakeholders in your territory including specialist physician office staff, primary care providers, Pharmaceutical reps, payer case managers, benefits consultants and employers

• Work closely with providers, referral partners, and Local Infusion operations team to ensure positive outcomes for patients and physicians

• Increase brand recognition by attending networking events, conferences, local walks and other community functions

• Act as a liaison between referring practices and Local Infusion operations team to ensure physician practices are educated on referral processes and patients are captured timely

• Establish a positive and collaborative working relationship with pharmaceutical reps and other referral sources within territory

• Input timely and well-organized reports via CRM reporting, management tracking and expense platforms

• Meet & exceed sales quota

Qualifications and Requirements

• Bachelor's degree in related field

• A history of meeting or exceeding sales goals

• Competitive spirit, with customer-focused attitude

• Consistently positive attitude, with a commitment to ongoing self-development

• Exceptional customer service, organizational and communication skills

• Excellent listening skills and ability to uncover pain points and identify opportunities

• Exceptional organizational skills and attention to detail

• Proficiency in using a Customer Relationship Management (CRM) system and standard office software application

• Experience working directly with physicians, nurses, and clinical staff members preferred

• Knowledge or experience in the pharmaceutical industry preferred

• Travel requirements: Primarily day-time travel within assigned territory, and occasional overnight travel

• Must be located in or near New Haven, CT

The Local Infusion Way

Local Infusion is a respectful, upbeat, and remote-first team united by our mission of shaping the way specialty infusion care is delivered.  We are highly ambitious, but understand that in order to do a great job, we have to take care of ourselves; we expect that you will have time and energy devoted to your families, friends and hobbies.

As part of our team, full-time employees get: 

• Potential for performance bonuses

• Medical, dental, and vision insurance through our employer plan

• Short and long-term disability coverage, life insurance

• 401(k) — as an early stage startup, and we match!

• 15 Days PTO — and we want you to take it!

• Competitive paid parental leave and flexible return to work policy.

• We invest in your career. Our company is growing quickly, and we'll give you the opportunity to do the same. You'll have access to a number of professional development opportunities so that you can keep up with the company's evolving needs and grow your career along the way.

We don’t discriminate—Local Infusion is an Equal Employment Opportunity (EEO) Employer. We fundamentally believe that a more diverse and inclusive team leads to a stronger company more able to achieve our vision.