Budtender - Cannabis Industry

BUDTENDER – CANNABIS INDUSTRY

JOB SUMMARY
The Budtender's primary responsibility is to coordinate and facilitate sales transactions of the store and sustain a high level of customer service. The Budtender will provide superior service and guidance to customers. The Budtender will arrange and package customer orders, record sales in the POS system, and handle cash and cashless ATM transactions. The Budtender must maintain an organized environment and sustain a clean facility appearance. The Budtender embraces customer education, understands marketing and complies with all documented state laws, regulations and security procedures to safeguard staff and consumers. The role will collaborate with colleagues to provide feedback to leadership in determining high demand products to stock and effective pricing suggestions based on prevailing market conditions. We are looking for a very people-oriented person with proven retail sales experience and the motivation to take their career to the next level. Here at Mellow Fellows, you’ll have the gratification of working with a fast-growing team.

JOB DUTIES & RESPONSIBILITIES:

Customer Service and Facility Upkeep:

• Greet customers as they enter the dispensary. Provide orientations and tours for first time customers.
• Communicate with line coordinator to maintain customer traffic flow, minimize wait times, and maximize sales and customer satisfaction.
• Respond to and resolve customer requests, complaints or compliments in person, through email and on the phone requesting supervisor support as needed.
• Maintain organization of dispensary room through daily upkeep and light cleaning.
• Maintain quality and appearance of product through removing shake and stems, while checking for defective mold, mildew, expiration dates or defective products.

Payment Processing:

• Package customer orders while ensuring proper weight, labeling, and discounts are applied.
• Process payment for all customer purchases and provide a receipt for each purchase.
• Record specific requests, preferences and notifications for customers using the POS system.
• Maintain organization of cashier counter through daily light cleaning.

Cannabis Education and Guidance:

• Maintain knowledge of all products and services provided, as well as applicable state and local laws.
• Educate customers on options and methods, strain information, effectiveness for specific ailments and cultivation methods.
• Provide educational materials and resources for customers as needed.
• Maintain awareness of customer input and suggest changes to improve service or product.Documentation:
• Ensure accurate information is recorded for all customer registration, sales and preferences.
• Communicate inventory levels with Team Leads to maintain accurate menus and update menus as needed.
• Coordinate with the Retail Sales Manager and Dispensary Manager as needed.

Safety and Security

• Maintain a continuous state of alertness to ensure the highest standards of safety for fellow employees, products, and facility.
• Comply with all sales operational rules, policies and procedures to advance the company’s mission, vision, goals, and objectives.
• Interface with Licensing and Compliance Representative as needed to support compliance with all appropriate retail sales policies, procedures, safety, rules and regulations.
• Exercise independent judgment, analytical and problem-solving skills in order to resolve issues in a timely and efficient manner.
• Collaborate and build positive relationships with our leadership team to effectively make recommendations, implement process improvements to drive positive sales revenues.
• Maintain a positive work environment conducive to trust and respect.
• Use discretion with sensitive and confidential security and business information

ADDITIONAL DUTIES:
● Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

● Duties, responsibilities, and activities may change at any time with or without notice.
● Actively engage and support the community by participating in Mellow Fellows annual neighborhood clean-up program and other events hosted by the company.

KNOWLEDGE, SKILLS & ABILITIES:
● Ability to adhere to the highest customer service with staff and the public at all times.
● Ability to communicate with management and staff in a professional manner at all times.
● Ability to educate, train, coach and mentor colleagues to support their effectiveness and success in their role.
● Ability to maintain high standards in a fast paced, constantly evolving environment.
● Ability to communicate clearly and effectively in all situations.
● Ability to execute processes that support retail sales and customer service practices in meeting stated revenue goals.
● Proven ability to work in cross-functional teams to execute projects and strong interpersonal skills to lead a team.
● Possess a high level of organization, patience, and flexibility.
● Demonstrated passion to serve the cannabis community and local neighborhoods.
● Strong interpersonal and organizational skills.
● Strong computer and information technology skills.

REQUIRED EDUCATION & EXPERIENCE:
● Minimum of 1 years of experience in retail sales.
● Experience working in the Cannabis Industry highly desirable.
● Experience with METRC highly desirable.
● Experience with Point-Of-Sale system Flow Hub highly desirable.
● Experience working in retail, services or pharmaceutical experience highly desirable.
● Action-oriented and solution driven with the ability to thrive in a fast-paced environment.
● Experience working in retail and customer service experience highly desirable.
● Bachelor’s Degree or equivalent in professional and life experience.
● Ability to work independently and with others
● Self-driven
● Excellent time management skills.
● Must be authorized to live and work in the U.S.
● Must be able to pass a criminal background check.
● Must be at least 21 years old.

PHYSICAL REQUIREMENTS:
● Stand constantly.
● Walk frequently.
● Reach and twist/turn with hands and arms.
● Climb or balance and stoop, kneel, crouch or crawl.
● Frequently lift and/or move up to 20 pounds.
● Occasionally lift and/or move up to 50 pounds.
● Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

COMPENSATION:

• $18 to $19 per hour plus benefits

FULL TIME POSITION AVAILABLE:

• Budtender

COVID-19 PRECAUTIONS:

• Remote interview process.
• Personal protective equipment provided or required.
• Temperature screenings.
• Social distancing guidelines in place.
• Sanitizing, disinfecting, or cleaning procedures in place.

EQUAL OPPORTUNITY EMPLOYER:
At Mellow Fellows LLC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information
(including characteristics and testing), LQBTQ, military and veteran status, and any other characteristic protected by applicable law. Mellow Fellows
LLC. believes that diversity and inclusion among our employees is critical to our success and growth of our company, and we strive to recruit, develop and retain the most talented people from a diverse candidate pool. City of Haverhill residents are encouraged to apply.

Mellow Fellows LLC
Our Mission:
To provide cannabis consumers with a safe, secure location to obtain high quality cannabis and cannabis-related products at a fair price from a professional, knowledgeable, and socially responsible staff. To provide support for new science and research into the beneficial properties of cannabis and how its use can be a positive force in our local, State and National culture .
Our Vision:
To be the gold standard for a retail cannabis business, that actively engages and supports the community and is seen as a resource for cannabis education in effectively meeting consumers’ needs.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Rotating weekends
• Weekends as needed

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)

Work Location: In person