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Form of workMake a Difference with Human Services Campus
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About Our Company
Human Services Campus is an Equal Opportunity Employer that provides an attractive health and benefits package for our employees including but not limited to 403(b), dental insurance, employee assistance program, flexible schedule, health insurance, health savings account, life insurance, paid time off, & vision insurance. As a team, we uniquely help individuals experiencing homelessness in Maricopa County. Our work is based in downtown Phoenix, but reaches across the Maricopa County, working to end homelessness for one of the fastest unhoused and unsheltered populations in the United States.
Summary
The Client Engagement Specialist reports directly to the Bridge Housing Program Manager. This position will provide direct service to individuals whom utilize the Human Services Campus/Bridge Housing Program, by way of engagement to seek specifically to connect individuals experiencing homelessness with permanent housing, physical and mental health services, and other necessary resources to assist in ending their homelessness.
The Work You Will Do To End Homelessness
- Customer Service essential; committed to treating all clients, and staff with dignity and respect.
- Provide accurate and comprehensive information to clients.
- Effective communication skills.
- Participate in mandatory trainings and weekly meetings.
- Maintain organized work area.
- Enforce all employee and campus policies and procedures.
- Engage clients with a welcoming and positive attitude.
- Effectively engage with all assigned clients, in conjunction with Housing Navigators/case managers and Behavioral Health Technicians, and assist with document collection to end homelessness.
- Update resources regularly to ensure accurate information distribution.
- Apply critical thinking in finding quick solutions to individual homelessness.
- Assist clients that are assigned to navigator’s/case managers with document collecting and uploading into HMIS.
- Scan and read important HMIS alerts for client information
You Are Good Fit If You Have the Following
- Must have a high school diploma or equivalent; a minimum of 1-year relevant employment experience preferred, knowledge of homeless resources and the ability to work with individuals with diverse needs.
- Must be able to communicate clearly and professionally, work as a team player and at times, independently; the ability to multitask, work in a fast paced environment and maintain a calm demeanor in high stress situations. Must demonstrate personal responsibility and integrity, show initiative and an ability to work independently; with a sensitivity to cultural diversity, lifestyle understanding is essential.
- Written and verbal communication skills (Spanish a plus).
- Demonstrated ability to communicate effectively and professionally with staff, clients, and other external contacts.
- Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgment.
- Valid Driver’s License/Clean 3 year MVR
- Mobility sufficient to conduct regular duties within a normal office environment.
- Ability to lift up to 20 pounds in order to safely manage office supplies and equipment.
