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Form of workMake a Difference with Human Services Campus
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About Our Company
Human Services Campus is an Equal Opportunity Employer that provides an attractive health and benefits package for our employees including but not limited to 403(b), dental insurance, employee assistance program, flexible schedule, health insurance, health savings account, life insurance, paid time off, & vision insurance. As a team, we uniquely help individuals experiencing homelessness in Maricopa County. Our work is based in downtown Phoenix, but reaches across the Maricopa County, working to end homelessness for one of the fastest unhoused and unsheltered populations in the United States.
The Work You Will Do To End Homelessness
The Mailroom Client Engagement Specialist plays a crucial role in managing incoming and outgoing mail within the organization. The primary responsibilities include sorting, distributing, and processing mail efficiently. Additionally, this position is responsible for maintaining the organization and cleanliness of the mailroom area.
- Mail Sorting and Distribution:
- Receive and sort incoming mail, packages, and deliveries.
- Distribute mail to appropriate departments or individuals based on established procedures.
- Ensure timely and accurate delivery of mail to designated recipients.
- Mail Processing:
- Operate mail processing equipment, such as postage meters and mail folding machines.
- Prepare outgoing mail, including affixing postage, sealing envelopes, and ensuring proper addressing.
- Coordinate with courier services for outgoing shipments.
- Record Keeping:
- Maintain accurate records of incoming and outgoing mail.
- Track and log packages and important documents.
- Assist in maintaining inventory of mailroom supplies.
- Customer Service:
- Provide courteous and helpful assistance to employees inquiring about mail and packages.
- Notify recipients of the arrival of packages or important mail.
- Handle inquiries and redirect misaddressed mail as needed.
- Security and Confidentiality:
- Adhere to security protocols to ensure the confidentiality and integrity of sensitive mail.
- Verify the identity of individuals picking up mail or packages.
- Mailroom Organization:
- Keep the mailroom area organized, clean, and free from clutter.
- Ensure proper disposal of recyclables and waste.
Essential Functions
- Treat all agencies, clients, visitors and staff with dignity and respect.
- Provide accurate and comprehensive information to clients.
- Effective communication skills with other programs and management.
- Participate in mandatory trainings and monthly meetings.
- Maintain organized work area.
- Monitor and adhere to process of changes in mail room operations.
- Participate in station rotation (showers, storage, front desk greeter) when needed.
- Keep up on inventory needs in the mailroom.
- Abide by all employee and Campus policies and procedures.
You Are a Good Fit if You Have the Following:
- A high school diploma or equivalent; a minimum of one (1) year of relevant employment experience preferred, knowledge of homeless resources and the ability to work with individuals with diverse needs.
- Ability to communicate clearly, effectively and professionally with staff, clients and other external contracts.
- Can work as a team player and at times, independently; the ability to multitask, work in a fast paced environment and maintain a calm demeanor in high stress situations.
- Written and verbal communication skills (Spanish a plus).
- Demonstrate personal responsibility and integrity; show initiative and be able to work independently; with a sensitivity to cultural diversity, and lifestyle understanding.
- Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgment.
- Valid Driver License/Clean 3 year MVR
- Mobility sufficient to conduct regular duties within a normal office environment.
- Ability to lift up to 20 pounds in order to safely manage office supplies and equipment.
