Address
Form of work
SalarySunday thru Wed 6:00am-430PM_ OR _Sunday thru Wednesday10am - 8:30pm
$18.57 an hour
What You’ll Do:
Responsible for expediting incoming repair-related requests from drivers, associated vendors, and various enterprise-wide entities and communicating outcomes to appropriate partners. Actions must be performed ensuring the safety of drivers, equipment, and related freight carried.
· Receive and address incoming calls via pre-defined call queues and satellite communications.
· Review and address email messages and take appropriate actions.
· Access OEM websites to review action codes from units and take appropriate steps to resolution.
· Maintain constant and concise communication with appropriate groups, including vendors and internal departments, regarding status of repair decisions and related issues.
· Ensure all DOT/FMCSA Regulations, Local, State, and U.S. Xpress procedures and standards are followed.
· Document all occurrences handled using Cetaris Maintenance Software, AS400, and XPM.
· Obtain estimates and scrutinize repair costs; authorize repairs and work performed.
· Follow up for repair completion and payment.
· Ensure all Warranty parts are shipped and tagged to the appropriate terminal.
· Code all RCC and WO events appropriately.
· Perform other duties as assigned.
· Participate in 1 on 1 Coaching and Team Meetings
Education
· High School Diploma, GED, or equivalent experience required.
· Technical Diploma from a credited Diesel Program preferred
Experience
- Minimum of 1-year Call Center and/or customer service experience required.
- Minimum of 1 year of mechanical experience preferred
Job Type: Full-time
Pay: $15.79 - $18.57 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- Day shift
Work setting:
- In-person
Application Question(s):
- This role in ONSITE only. Are you will to work onsite?
Experience:
- Customer Service: 1 year (Required)
Work Location: In person
