Break Fix Field Operations Supervisor

WHAT WE OFFER

• $54,000/year salary (we will meet state-required minimum salary if higher)
• Weekly pay schedule
• Monthly auto & tech allowance
• Health and wellness benefits plans
• Flexible vacation and holiday policies
• Paid parental leave
• 401(k) with employer matching
• Technology allowance
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
• Opportunity for advancement as earned and available

• This fully remote role is heavy in e-mail and administrative work, so it's important that you enjoy this type of work and exhibit strong attention to detail and organizational skills.
• This role requires your ability to hold people accountable to their job and engage with them to provide live, real-time coaching.
• This role requires you to to consistently talk live with your field team, so you must enjoy building and maintaining relationships on an ongoing basis.
• You must have the flexibility to work extended hours if necessary to ensure work completion or rep support, but this flexibility will also be extended to your personal obligations/schedule also as approved.

WHAT YOU’LL DO

• Ensure on-time quality completion of all work.
• Provide leadership, guidance, and coaching for your field team daily to ensure they are scheduling and executing their field work to meet company and client expectations.
• Drive an effective system of accountability that acknowledges those that do things correctly and that immediately acts toward improvement and resolutions for those that fall short of expectations.
• Lead approximately 25-35 field representatives in delivering quality on-time and cost-effective client objectives.
• Manage all aspects of your team’s budget and expense-related costs, including but not limited to the submission of hiring REQs, managing employee retention/turnover, expenses, quality (re-work), personal vacation, training requirements, payroll, and project management.
• Forward recommendations to your direct manager for ways to improve processes, client ROI, or gross margin.
• Properly assign associates to work based on the type of work, level of associate, and job classification in a timely manner.
• Ensure associates are paid appropriately for the level of work conducted and per the offer letter agreement.
• Communicate and consult with your manager and direct reports regularly; conduct team conference calls as necessary.
• Display a professional and positove demeanor while representing the client and BDS Connected Solutions.
• Other tasks as requested by management.

WHAT YOU’LL NEED

Experience and Education:

• High school diploma or equivalent required, college degree a plus!
• 2+ years of supervisory experience

Skills and Attributes:

• Great attention to detail and organizational skills are key due to the heavy amount of admin work in this role.
• Multitasking skills - ability to prioritizem, organize, and manage your team's workload efficiently, especially during busier periods.
• Strong verbal and written communication skills - you must enjoy building and maintaining relationships, as this role requires you to to consistently talk live with your field team.
• Able to work collaboratively with a team while remaining responsive.
• Able to independently adapt to changes and respond supportively in working with various circumstances and people.
• Strong problem-solving skills with the ability to troubleshoot issues and create solutions.
• Exhibit accountability and strong follow-through skills with a consistent drive to achieve; passionate about getting the job done correctly.
• Able to successfully work through varied issues with integrity, honesty, and in a candid, straightforward manner.
• Able to work a flexible schedule that fits the needs of the team, including working extended hours past typical office hours to meet the needs of the team.
• Proficient in MS Office Applications (Excel, Word, Outlook, and PowerPoint) and mobile app environments.
• Professional and positive demeanor.
• Ability to manage a team remotely.
• Valid driver’s license and provide proof of motor vehicle insurance with the ability to drive on behalf of the Company, in compliance with Company guidelines and requirements; and have the ability to travel within a designated market.

Physical Requirements:

• Regularly sit, stand, walk, talk and/or hear
• Regularly lift and carry up to 10 pounds
• Occasionally lift and carry up to 40 pounds
• Occasionally crouch, lift overhead, bend over, kneel, push or pull
• Occasionally travel via personal vehicle or other forms of transportation