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SalaryThe RealReal is the world's largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We're hiring, and we'd love for you to join our dynamic team!
Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As a Brand Specialist, you will play a part in driving business operations forward by maximizing the product pipeline through auditing rejected items and finding covetable pieces which add value to our business If you are a self-motivated individual who thrives in a fast-paced, production-driven, team environment, this could be the perfect match!
What You Get To Do Everyday
- Work as a team to review all rejections within the inbound pipeline while meeting daily and monthly SLA's and save goals
- Identify items using fashion and trend knowledge along with TRR brand and condition standards to find covetable items with high saleability potential within product "rejections"
- Clean and process products that can be re-added to our pipeline
- Scan products into proper locations and ensure delivery to designated staging areas
- Maintain neat, organized, and clearly signed, labeled & dated work and staging areas
- Research, input designer requests, and update brand codes in our system
- Support Fashion Product Receivers by answering questions, participating in team huddles, and lending impactful feedback and guidance both 1:1 and in group settings; Act as go-to brand and condition standard acceptance expert
- Maintain continuous, open communication with the Receiving leadership, Training, Merchandising, and Authentication teams
- Complete daily/weekly email recaps, monitor team specific reporting, identify and proactively communicate opportunities to leadership and help strategize on solutions
- Attend and participate in all scheduled brand and merchandising meetings
- Support the Receiving team, which may include but is not limited to, processing consignments, saving items, auditing Receivers, gathering examples, participating in assessment creation, or other assigned projects or tasks as needed
What You Bring To The Role
Minimum Requirements:
- 1+ year of experience in a luxury fashion environment
- Extensive knowledge and awareness of current fashion trends and brands
- General computer proficiency with the ability to learn new technology quickly
- Strong research skills and understanding of fashion collection information
- Ability to analyze data and provide feedback to peers and leadership
- Excellent verbal and written communication skills
- Ability to prioritize tasks and stay organized in high volume, fast- paced environment
- Highly motivated with ability to work independently and with a sense of urgency
- A positive, can-do attitude with a team oriented mindset
- Ability to adapt in a dynamic work environment and balance multiple competing priorities
- Comfortable working cross functionally and communicating to groups of all sizes
Preferred Requirements:
- Knowledge of vintage and archival fashion
The expected hourly rate for this role is $20.00 - $23.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
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The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
