Brand Sales Associate

Department

Sales Support

Job Title

Brand Sales Associate

FLSA Status

Exempt

*Eligible for Quartey and annual Performance bonuses*

1. Role Purpose:

The Brand Sales Associate (BSA) is responsible for engaging Health Care Professionals in telephone conversations to promote assigned client product, maximize the product’s selling potential and meet sales objectives. The BSA achieves this by developing and maintaining relationships with HCPs and by educating them about product features, benefits, safety profile and approved indications to ensure appropriate patient use. The BSA utilizes approved tools for product promotion and maintains a competent level of product, program and customer activity knowledge.

2. Key Duties & Responsibilities:

• Manage daily sales call activity according to defined expectations, with the purpose of influencing customers and increasing product sales.
• Promote KVK’s product(s) via the telephone (outbound and/or inbound calls) by engaging assigned HCP targets in in-depth product discussions to attain individual, territory and company goals for sales, market share, etc.
• Profile and manage targeted list of HCPs and provide value-added benefits to grow product volume.
• Create and implement business plans to achieve territory and business sales goals.
• Maintain call productivity and metrics that are required by KVK.
• Mailing of physical promotional items
• Effectively and persuasively communicate with customers using effective selling, listening and negotiation skills, proper terminology and approved messaging, and effectively use approved promotional aids.
• Maintain thorough knowledge of KVK’s products.
• Verify and complete required data entry in CRM system, such as details of the target’s responses, product orders, and any follow-through actions.
• Listen and respond appropriately to customer needs and questions.
• Create and maintain a positive impression with customers.
• Prepare reports for management as needed.
• Fully comply with all laws, regulations and KVK’s Health Policies, Code of Conduct, all privacy and data guidelines and relevant state and federal laws and regulation ns.
• Participate in teleconference and live (when required) National, regional and district meetings and training sessions and represent KVK at National and/or local conventions when applicable.
• Build and maintain solid partnerships with key customers.
• Balance company objectives and customer satisfaction; substantiate key business decisions by providing business insight, analysis and recommendations in support of market trends and customer demands.
• Project sales volumes based on customer and market demands.
• Work with customers and internal departments to enhance compliance, ensuring effective/efficient pull–through
• Work with graphic designer on marketing materials or trade show materials.
• Coordinate and participate in trade shows, working with Customer Service for pre-show preparation; reports and show materials for exhibit and customer meetings.
• Comply with FDA guidelines/Company Policies of Data Integrity

3. Typical Supervisory Responsibility:

N/A

4. Education & Experience:

Education Requirement

BS/MS in Business or Science preferred

Specialization (If any)

Bilingual in English and Spanish Preferred, not required

Experience Requirement

1-3 years experience preferred

5. Technical competencies/ Certifications/ Licenses:

Technical competencies

• Individual must take ownership and demonstrate flexibility by being able to processes work independently or in a team environment, prioritize responsibilities and manage multiple tasks
• Individual should possess in-depth understanding of national pharmaceutical industry trends
• This position requires working effectively with others and good communication skills (both verbal and written), in order to support internal communications and work effectively with customers to negotiate agreements and pricing
• The individual must have experience in sales and customer relations
• Flexible and responsive
• Outstanding administrative and organization skills; is detail-oriented self-starter; is able to independently prioritize and multitask; follows through consistently; demonstrates ownership through responsibility and accountability for end product; is proactive and persistent in job efforts; does not get frustrated with time limitations or high-pressure situations; works productively when under pressure
• Strong typing and proofreading skills; and the ability to produce typed documents quickly and accurately
• Anticipates and meets the needs of executives, teams and administrative colleagues
• Ability to work effectively in a fast paced, timeline-driven, extremely high-expectation environment; is flexible to occasionally work overtime on short notice
• Takes initiative and exhibits resourcefulness in problem solving; experienced in working in a collaborative team environment
• Maintains confidentiality at all times and exercises solid, dependable judgment and discretion
• Displays effective communication skills, both oral and written (timely, clear, succinct); constructively delivers and receives feedback
• Ability to address issues
• Strong organizational and multi-tasking abilities
• Demonstrates a high level of confidence, integrity and motivation
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint and Access)

Certifications

N/A

Licenses

N/A

Other

N/A

6. Physical demand and Work environment:

a. Physical demands:

While performing the duties of this job, the employee is required to walk, sit, and use hands to finger, handle or feel tools or controls, reach with hands and arms, balance, stoop, crouch, bend, talk and hear. The employee must lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, and depth perception.

b. Work environment:

N/A

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Newtown, PA 18940: Relocate before starting work (Required)

Work Location: In person