Brand Copywriter, Customer Experience

• Creatively support and help develop and evolve the Siteimprove brand tone of voice, as well as help evolve brand standards for copy
• Take product messaging and turn it into compelling content for our customers
• Own customer-centric content marketing projects, including customer communications/outreach, help center resources, and more
• Contribute content to the company blog, as well as special editorial projects such as reports and white papers
• Collaborate with Design/Video teams to help write and produce compelling brand videos, advertisements, creative concepts, scripts, and other forms of brand storytelling
• Work closely with Marketing teams to gather product information and communication objectives to effectively write copy for our product personas
• Maintain consistency in voice and tone across projects
• Follow evolving trends in the B2B marketing space and apply them to the team's overall content strategy where appropriate
• Peer review, fact-check, and edit content projects
• Present creative work to team members and stakeholders, as well as other departments and external partners, for refinement and feedback
• Bring proactive solutions with a critical but positive attitude
• Pay strong attention to detail and process, with strong writing, editing, grammar, and proofreading skills

• Education: Bachelor's degree in English, Journalism, Communications, Advertising, Marketing or related field, or equivalent experience required
• At least 3-5 years of brand copywriting experience, ideally with an emphasis on Customer Experience or customer communications
• Portfolio demonstrating strong writing skills or writing samples required with resume
• Ability to prioritize tasks, manage deadlines, and adapt to rapidly changing priorities
• Can balance short-term needs with long-term strategic initiatives in a fast-paced environment
• Productive, efficient work with a keen attention to detail
• Strong writing, grammatical, and editing/proofreading skills
• Ability to problem-solve and manage multiple projects
• Team-oriented demeanor with the ability to quickly build cross-functional relationships
• B2B SaaS experience is a huge plus
• Experience with analytics and SEO management tools is a huge plus

• You're passionate about creating compelling content for a curious audience
• You're constantly thinking of ways to evolve and refine your work for the better and can positively absorb constructive feedback/edits
• You love to collaborate with your colleagues but are also able to put your head down and get work done
• You have a sense of humor and aren't afraid to incorporate a bit of whimsy into your work
• You're a grammar and word nerd and hate when a sloppy error slips past the goalie

• Rest and relaxation: Open Paid Time Off (OPTO) program for vacation, personal illness, mental health, or to care for a family member, 11 paid holidays, and two Give Back Days
• Comprehensive benefits: National medical plan, dental, vision, paid maternity leave, paid paternity leave, HSA, Flex, employer-sponsored short-term, long-term disability, discounts to volunteer plans to meet your family needs, and more!
• Prepare for the future: 401(k) with a company match to provide a better future in your retirement years.

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