Brand Associate

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

* Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately

* Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration

* Promote loyalty by educating customers about our loyalty programs

* Leverage omni channel offerings to deliver a frictionless customer experience

* Support sales floor, fitting room, check out, and back of house processes, as required

* Courteous and responsive to internal/external request

* Exchange and verifies job related information to provide support

Who You Are

* Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals

* Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required

* Able to handle customer interactions and potential issues/concerns courteously and professionally

* Use basic information-gathering skills to solve problems

* Ability to learn procedural knowledge acquired through on- the-job training

Qualifications
- Excellent customer service skills
- Experience with stocking, POS, retail sales, and cash register operations
- Basic math skills for transactions and retail math calculations
- Ability to conduct product demos and upsell to customers
- Strong phone etiquette and communication skills
- Proficiency in English; multilingual or bilingual skills are a plus
- Familiarity with technology sales and electronics products
- Time management and organizational skills for efficient work processes
- Previous experience in sales, merchandising, or jewelry sales is beneficial

Job Type: Part-time

Pay: From $12.00 per hour

Expected hours: 10 – 30 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed
• Weekends only

Application Question(s):

• Do you have open availability on weekends?

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Relocate:

• Canton, MI: Relocate before starting work (Required)

Work Location: In person