Address
SalaryJob Summary
The Branch Manager is responsible for the overall success and day-to-day operations of the branch business unit. The Branch Manager should lead and empower his/her team to operate at their highest level to achieve all Branch success metrics including:
Safety
Quality
Productivity
Growth and Profitability
The Branch Manager is responsible for the financial success of the business unit and will participate in the development and management of annual operational budgets, strategic sales plans, customer Relationship Management and Labor Management and Efficiency.
Core Values
Culture of Safety Safety is always job #1
A Growing Tradition: Plants, Personally, Financially and Professionally
Employee Owned Personal Pride in Success with an Owners Mentality
Exceptional Customer Experience Delighting our Clients with our Products and Services
Good Neighbors Community Pride Sharing our Success
Respectability Treating Others as we want to be treated
Supervisory Responsibilities
Recruits, interviews, hires, and trains new staff members
Direct supervisor of Client Relations Managers and oversee all customer accounts
Oversees the daily workflow of the department
Provides constructive and timely performance evaluations
Handles discipline and termination of employees in accordance with company policy
Responsible for demonstrating and living out the company fundamentals and culture
Models and enforces all company policies and procedures
Monitors, mentors, and leads branch team in order to balance company goals with employee satisfaction
Duties/Responsibilities
Responsible for demonstrating and living out the company fundamentals and culture
Models and enforces all company policies and procedures
Monitors, mentors, and leads branch team to balance company goals with employee satisfaction
Oversee and monitor daily production of landscape maintenance and enhancements, turf, ornamental applications, irrigation, and snow removal
Develop delivery schedule deadlines and oversee the development of production planning and schedule creation
Establish staffing levels for each month based upon need
Ensure that jobs are completed according to contract and within budget
Manage key relationships with clients in support of Client Managers and Production Managers
Work with Business Development to identify and achieve new contract maintenance sales goals
Works with Client Managers and Sales Team to ensure that Enhancement Pipelines and Sales Goals are being achieved
Work with CRM team to achieve renewal and retention goals
Work with Production Managers to monitor safety, quality, and productivity on an ongoing basis
Budget control of hours and productivity of production personnel
Budget control of departmental expenses
Oversee safety, training, and DOT compliance
Manage relationships with vendors
Work with the Executive Team to establish and maintain the branch’s annual budget
Responsible for performance through Contribution Margin line
Monitor monthly financial performance
Deliver timely and accurate financial reports and production data to the Executive Team
Administer preventive maintenance program and manage equipment repair and replacement
Work with Executive Team to evaluate equipment purchasing and set-up
Communicate with Human Resources to address corrective and disciplinary actions, personnel staffing needs and training needs
Conduct performance appraisals and compensation reviews coordinated with Human Resources
Work with Office Administrator and Team to insure that Aspire is being updated and managed properly
Employee also agrees to perform any other duties assigned
Required Skills/Abilities
Excellent verbal and written communication skills
Excellent interpersonal, negotiation, and conflict resolution skills
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Ability to prioritize tasks and to delegate them when appropriate
Ability to act with integrity, professionalism, and confidentiality
Proficiency with or the ability to quickly learn the organization’s management systems
Consistently arrive to work and on time, follows instructions, responds to management directions, and absorbs feedback to improve performance
Adapts to changes in the work environment, manages competing demands, and deals with frequent change, delays, and/or unexpected events
Implements safety and security procedures and uses equipment and materials properly to reduce risk and protect the workforce
Manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments
Education and Experience
Bachelor’s degree in, or related field required
A minimum of three years of management experience preferred
Physical Requirements
Frequently required to drive for short to long distances within assigned territory
Constantly required to talk, hear, see, sit, stand, and walk
Must be able to see at close vision, distant vision, peripherally, have depth perception and can adjust focus
Frequent use of hands to manipulate, handle or feel objects, tools, or controls
Frequently required to reach, bend, twist, stoop, crouch, climb and balance
Occasionally required to lift and/or move up to 25 pounds
Occasionally works with mechanical objects and outside in all weather conditions
Occasionally exposed to fumes or airborne particles and toxic or caustic chemicals
Occasionally exposed to loud noise levels
