Branch Manager-Canton

Position Purpose

Branch Managers are responsible for ensuring outstanding service is delivered to both internal and external members. The foundation of this position is to develop an effective team to reach their highest potential through strong leadership and coaching. Branch Managers are entrusted to identify the financial needs of the member and recommend an appropriate credit union solution, all while providing quality service to members.

Essential Duties

• Promotes the Credit Union's culture, philosophy and values by developing each employee through coaching, training and employee development.
• Monitors employees' performance; conducts performance reviews; provides continuous coaching and feedback.
• Meets with employees regularly to review previous month's performance, set goals for performance and develops plans to improve upon employees' performance/success.
• Ensures adequate staffing for efficient branch operation; maintains a highly-motivated, well-trained staff; maintains effective employee relations.
• Assists with preparation of the annual operating budget for the branch office and recommends improvement to equipment for improved efficiencies.
• Assists in the development of the credit union's overall policies, procedures, goals and objectives. Participates in credit union committees and management meetings to enhance teamwork.
• Responsible for exceptional member service to every member, every time by ensuring employees fulfill our Service Promises.
• Ensures that the branch meets sales and service goals as established by the Credit Union.
• Demonstrates enthusiastic support of our corporate mission, core values and long-term objectives. Performs job duties within our bylaws, regulations, policies, established internal and external service standards and our work procedures.
• Train and supervise branch staff. Assigns, directs, coordinates and reviews work performed by staff.
• Must possess effective knowledge of the Credit Union's products and services and ensure employees possess the same. Promotes products and services by explaining features and benefits and determining members' needs.
• Schedules and oversee activities of branch employees engaged in implementing credit union services.
• Monitors office activity, assisting staff as needed and performs all duties related to member services, cash operations, lending and provides support to members and employees.
• Delegates effectively and empowers subordinates to make decisions within their areas of responsibility. Encourages and develops cooperation among all levels of employees.
• Ensure branch is compliant with the Branch Internal Control Plan (which includes conducting surprise audits on the vault, cash dispensers, and teller drawers on a monthly basis and/or quarterly basis).
• Ensures that the branch complies with local, state and federal regulations set forth by the NCUA and other regulatory agencies.
• Responsible for ensuring entire branch team is trained and compliant with policy, procedures and regulations as related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), Customer Due Diligence (CDD) and Secure and Fair Enforcement for Mortgage Licensing Act (SAFE) daily to ensure compliance with current regulations.
• Serves in a lending capacity by understanding the policies and procedures of lending and serving as a Loan Officer for the Credit Union.
• Performs special assignments as needed.

Education and/or Experience

• Bachelor's Degree in Business Administration, Finance or related field and/or equivalent combination of education and experience
• Two years' management experience required

Skills/Abilities

• Highly organized and the ability to work in a high-volume environment.
• Strong leadership and coaching abilities.
• Ability to keep up with current business trends with use of periodicals and professional journals.

Strong written and verbal communication to all levels in the credit union.