Branch Manager

• Responsible for all branch operations in accordance with the Bank’s policies and procedures.
• Oversee and manage to established branch budgets
• Ensures an exceptional customer experience by observing staff, providing feed-back and modeling desired behaviors.
• Researches and resolves escalated customer service issues, acting as the liaison between the customer and other bank departments when necessary.
• Demonstrates effective mentoring, coaching and support of team members.
• Effectively complete assigned performance evaluations and support branch supervisor in this process
• Fosters a culture of sales and service, encouraging effective, positive employee relationships within the branch team and with other departments
• Assist in the planning, organization and delivery of effective branch meetings  
• Actively pursues new customer relationships through ongoing business development, networking and participation in community events/activities.
• Based on branch/location needs:

• Assists customers with all account-related requests/inquiries such as deposits or withdrawals, funds transfers, loan and installment payments, official checks and money orders, bank products or services, and other transactions as requested or assigned.
• Maintains and reconciles a cash drawer, adhering to Bank cash handling & security policies and procedures.
• Opens all new accounts and delivers related products/services.
• Delivers and processes all consumer loans, including home equity and lot loans, in accordance with bank policies and procedures.
• Capable of successfully performing CSR and FSR duties as needed or assigned, driving all branch related sales and service activities.

• Schedules branch staff, ensuring excellent customer service while managing efficient FTE.
• Performs other duties as assigned.
• A Licensed Branch Manager promotes and sells fixed annuity and life insurance products.

Education/Knowledge/Skills & Abilities

• High School diploma or equivalent, Associate or Bachelor’s degree preferred
• A minimum of 5 years in a Financial Institution role/position is preferred
• Prior leadership or supervisory experience is preferred
• A Licensed BM has successfully completed and passed State Life and Disability Exams, as well as Bank of the Pacific investment services courses.
• Maintain a professional demeanor at all times
• Effective verbal and written communication skills; proper phone and email etiquette
• Ability to work effectively as part of a team
• Build relationships with customers and internal teammates
• Basic math skills
• Possess general computer knowledge, able to navigate menu operated systems
• Keyboarding skills
• Familiarity with standard office equipment such as adding machine, copier, fax, scanner, printer, etc.

Physical and Mental Requirements:

• Ability to perform repetitive finger, hand, and arm movements
• Ability to lift up to 20lbs.
• Ability to effectively discern information and formulate appropriate action
• Ability to sit or stand for extended periods of time
• Ability to reach, squat, bend, and manually manipulate standard office equipment
• Ability to think critically and provide appropriate solutions

At Bank of the Pacific, we are committed to delivering memorable service beyond the customer’s expectation, to include both external and internal customers. We consistently demonstrate our values through teamwork, open communication, integrity, honesty and respect for others. Additionally, we will maintain a professional appearance through dress, conduct and an orderly work area. A successful candidate will possess these qualities and be enthusiastic, professional and of high ethics. They will embrace our Mission, Vision and Values and actively contribute to our success.

            We consistently demonstrate this through:

Teamwork and open communication ~ Integrity, honesty and respect for others ~ Enthusiasm and positive recognition ~ Professionalism, initiative and innovation ~ Accountability, focused action and timely follow-through ~ Commitment to make our company a success

For your Benefit We Offer:

• Salary range for this position is $65,478 to $80,537 annually. The specific salary offered will depend on several factors including but not limited to applicant’s knowledge, skills and experience relevant to the position.
• Eligible to participate in annual incentive plan.
• We offer a comprehensive healthcare benefit package that includes: Medical, Dental, Vision, EAP, LTD, STD, Group Life, VTL, AD&D, FSA, DCAP, LFSA, and HSA.
• Retirement Savings Plan through 401(k) with an additional Roth 401(k) option. We match 100% of your deferral up to 5% of eligible compensation.
• Wellness Dollars up to $500 per year.
• Weekend Wellness Hours, up to 4 per quarter.
• Paid Birthday and Anniversary Holiday
• 11 paid Holidays per Year
• Sick Leave Time – Earn up to 8 days each Year
• Vacation – 17 days each Year (first year adjusted based on hire)
• Vacation Purchase Plan
• Tuition Reimbursement
• Employee Banking Privileges and Special Loan Features.

(All paid time off is pro-rated for part-time employees based on their scheduled work hours.)

All employees are responsible for internal controls in the performance of their assigned duties. Internal Control responsibilities are established in various policies, procedures, and documents including the Code of Conduct.

Bank of the Pacific is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.

Salary Range Disclaimer:

The base salary range represents the minimum and the maximum of Bank of the Pacific’s salary range for this position. Actual salaries will vary depending on factors related to business needs and the employee’s relevant knowledge, qualifications, experience, and job performance for the position.