Branch Manager

WHO WE ARE -

Johnstone Supply is a leading wholesale distributor for heating, cooling, and refrigeration supplies and equipment. We are locally owned and operate across 5 states as one of the nation's largest HVAC/R distributors. Johnstone Supply offers superior customer service, technical advice, and training seminars.

STORE HOURS -

Monday - Friday between 7:00am - 5:00pm

SALARY RATE -

Salary: $90,000 - $110,000 / year

IDEAL CANDIDATE:

• Must have customer experience skills
• People management experience and to be able to manage a team of 17 employees
• Has distribution and/or wholesale experience
• Operations and sales experience
• Point of sales and ERP experience
• Able to manage inventory control
• Has proficient written and verbal communication skills with not just the customers but with employees and peers.4
• A lead that wants to grow with us

SUBORDINATE SUMMARY:

• Manages Counter Sales staff who are responsible for servicing customer needs both in person and over the phone.
• Manages Warehouse staff who are responsible for receiving, product put-away, order fulfillment and shipping.
• Manages Delivery Drivers who are responsible for timely, accurate and damage-free deliveries to customer sites.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensures customers receive prompt, professional service both in person and over the phone by establishing standards and monitoring quality on a daily basis. Works directly with customers during busy times or with key customer accounts.
• Works in conjunction with Outside Sales staff to determine customer needs, develop sales programs and promotions, and implements and follows through on established programs. Provides information regarding customer buying habits and needs to Outside Sales on a regular basis. Performs outside sales calls as necessary.
• Develops relationships and rapport with customers to establish win-win partnerships. Strives to know names of principals of all customers.
• Maintains the highest standards in cleanliness and appearance of the facility's showroom, warehouse and exterior. Ensures showroom merchandising and appearance contribute to sales goals.
• Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.

QUALIFICATIONS:

• High school diploma or GED; 5+ years of Branch manager or at least 5+ years as an assistant manager in the wholesale industry
• Knowledge of wholesale distribution branch operations, including order fulfillment, inventory control, customer service, showroom merchandising, shipping and receiving, and sales.
• Ability to use PC-based spreadsheets and word processing programs (MS Word/Excel).
• General knowledge of inventory management principles and procedures, including procurement, storage, forecasting, and handling dead inventory.
• General knowledge of sales and marketing processes and techniques to drive sales.
• Knowledge of governmental regulations as applied to product distribution, including OSHA regulations, Worker’s Compensation, and Hazardous Materials Handling.
• Knowledge of human resource management principles, including recruiting and hiring, training and development, delegating, coaching, and evaluating employees.
• a professional appearance and demeanor, positive attitude, strong communication and customer relations skills are a must

BENEFITS -

• Eligible for Manger bonuses
• Paid Vacation / Holidays / Sick Leave
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company paid Life Insurance
• Company paid Long-Term Disability Insurance
• Flexible Spending Account for Medical and Dependent Care
• Health Savings Account with generous company contribution
• Colonial Life Supplemental Policies
• 401(k) Plan with generous company match