Box Office Manager - Arena

A successful candidate will play an active role in the City of College Park's existing operational success. The purpose of the position is to manage the Gateway Arena ticket office functions including, cash control, reporting, event management, and third-party/vendor relations.

Independent judgment is required to identify, select, and apply the most appropriate of available guidelines and procedures as well as interpret precedents. This position is responsible for the selection, training, motivation, and evaluation of all Box Office personnel, and the management of all aspects of customer service related to internal and external customers.

• Direct, manage, and supervise The Gateway Center@ College Park ticket office functions including staffing, cash control, reporting, event management, and third-party/vendor relations.
• Utilize ticketing software, he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials, and supplies; and direct and monitor expenditures.
• Ability to build all events in the ticketing system, including seating manifests, price tables, holds/kills, discounts, pre-sales, etc.
• Manage all Box Office-related matters with external event promoters, tenant teams, and other internal departments.
• Coordinate with event promoters/agents to obtain ticket pricing structures, on-sale dates, discounts, holds, etc.
• Responsible for ticket system upgrades, occasional testing of new software, routine maintenance, and troubleshooting.
• Update and relay all box-office-related event information to internal departments and clients.
• Disseminate relevant ticketing information to executive management as requested.
• Investigate and resolve ticket-related issues.
• Oversee all financial reconciliation in regard to daily reports, monthly reports, and event settlement.
• Create and distribute ticket office sales reports.
• Responsible for the collection of all ticket monies, tracking of accounts payable/receivable, and preparation of sales reports/ticket revenue updates
• Manage and supervise ticket office personnel.
• Provide training and additional education as necessary for Box Office staff regarding ticketing software, mobile technology, and customer service practices.
• Provide insight into technological ticketing decisions and ensure the proper implementation is filtering through all internal departments and Box Office staff.
• Assist with establishing and reviewing operational policies and procedures for ticket office operations.
• Establish and review operational policies and procedures for ticket office operations.
• Manage all information being sent and posted through ticketing systems.
• Process/fill approved charity ticket requests; document all complimentary tickets issued.
• Management of all aspects of customer service as it relates to both internal and external customers; apply company customer service principles and corporate initiatives in all aspects of work.
• Performs other related duties as assigned.
• The omission of specific duties does not preclude the supervisor from assigning duties that logically relate to the position.

• Advanced knowledge of ticketing software.
• Significant successful comparable Box Office operations experience.
• Strong math aptitude and ability to attend to detail.
• Proven effective management of multiple related areas.
• Proficient with Microsoft Office, with emphasis on Excel and Word.
• Demonstrated sound organizational, coordinating, and personal interface skills.
• Demonstrated excellent written and verbal communication skills, including the ability to successfully communicate with the public, other employees, and vendors.
• Must be flexible with working nights, weekends, and holidays.
• Knowledge of operational characteristics, services, and activities of stadium, arena, public assembly facility, or convention center sales programs.
• Good interpersonal and communication skills including the ability to motivate staff utilizing a positive attitude.
• Knowledge of terminology used in Box Office/sales settings in addition to basic principles of safe/vault controls.
• Knowledge of principles of budget preparation and control.
• Ability to handle difficult customers.
• Must be able to use tact and courtesy in dealing with the public.
• Must be able to analyze and evaluate procedures and work processes and exercise appropriate judgment in establishing priorities and work methods.
• Must be able to establish and maintain effective working relationships to deal effectively and courteously with others, and to work independently and in team settings.
• Must be able to type or use a personal computer with word processing and related software and to enter and retrieve information with reasonable speed and accuracy.
• Moderate physical activity. Requires handling objects of average weight up to fifty (50) pounds, standing and/or walking for more than four (4) hours per day.
• Note: In compliance with the American Disabilities Act (ADA), those functions of the job that are identified as essential are required to be performed with or without reasonable accommodations. Requests to facilitate the performance of essential functions will be given careful consideration.

• Bachelor's Degree from an accredited college or university with major coursework in business management, sports management, marketing, public relations, business administration, or other related field.
• Minimum of I year of increasingly responsible Box Office/ticketing experience, preferably with a sports facility, convention center, performing arts facility, or other multi-purpose public assembly facility.
• One (1) to two (2) years of related office work experience.
• Strong organizational and communication skills.
• Experience in communicating with diverse communities, and in establishing and maintaining cooperative working relationships.
• Proficiency in MS Office Suite, as well as knowledge and understanding of the organizational structure, workflow, and operating procedures.
• Extensive hours and weekends will be required at times.
• Pre-employment screening is required: criminal background check and drug testing.

Employment Type: Full-Time