Box Office Coordinator

Job Description
Assists the Box Office Manager in overseeing ticket sales and all aspects of Box Office operation by performing the following duties personally or through subordinates:
MAJOR RESPONSIBILITIES:

• Prepares or assist with preparation of a daily report of business transactions.
• Prepares nightly deposits and reconciliations.
• Supervises and schedules ticket sellers and completes weekly payroll.
• Processes group sales orders and complimentary ticket requests.
• Assists in coordinating event information between the promoter, facility personnel and the ticket company in a timely manner.
• Maintains communication with ticket company representatives for updates and/or revisions in computer operations.
• Assists or prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.
• Assists with preparation of the final Box Office statement for settlement of each event.
• Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
• Maintains files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
• Maintains accurate count of tickets sold, money received from ticket sellers and change banks
• Ability to work with minimal supervision
• Ability to work flexible hours based on events, including daytime, evening, weekends and holidays as needed.
• Must be able to speak, read, and write English
• Must have professional attitude and appearance

Sells tickets as needed:

• Opens and or closes ticket window as required.
• Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
• Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
• Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault.
• Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures.
• Demonstrates excellent customer service skills; responds promptly to customer needs; responds to requests for service and assistance; able to work independently and handle most Box Office questions without assistance.
• Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.

SUPERVISORY RESPONSIBILITIES:
Assists the Box office Manager with management of Ticket Sellers. Carries out supervisory responsibilities in accordance with ASM Global's policies and applicable laws. Assists in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:

• High school diploma or general education degree (GED)
• 1 to 2 years related experience required or equivalent combination of education and experience
• Experience in accounting and customer service essential
• Box office experience in a similar environment strongly preferred
• Supervisory experience desired

SKILLS AND ABILITIES:

• Excellent communication, problem solving and organizational skills required
• Demonstrated knowledge of accounting and financial procedures, including record keeping
• Knowledge of supervisory principles and practices
• Ability to coordinate and schedule staff
• Excellent good customer service and public relations skills
• Demonstrated knowledge of ticket selling/Box Office operations
• Ability to count money, make change accurately
• To perform this job successfully, an individual should have strong computer skills.
• Experience with spreadsheets and computerized ticket systems including Ticketmaster HOST.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle and count coins and currency. The person must be able to climb stairs and walk long distances to access all seating. Specific vision abilities required by this job include close vision.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Human Resources
248 W. Fremont St.
Stockton, CA 95203
Applicants that need reasonable accommodations to complete the application process may contact 209-373-1400.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.