Boutique Hotel Server Agent

We are looking for a Boutique Hotel Front Desk Agent Server to serve as our guests’ first point of contact and manage all aspects of their accommodation. Boutique Hotel Server responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. We offer a full service food and beverage offering to our guests. Our Front Desk Agents work as a team to serve guests throughout their stay.

If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Take food & beverage order from guests and ring in POS system
• Make cocktails and other beverages for guests

Skills

• Work experience as a Restaurant Server, Bartender, Front Desk Agent or similar role
• Experience with hotel reservations software is a plus, ex: Room Master, Lightspeed
• Positive and outgoing customer service attitude
• Excellent communication and organizational skills

REQUIREMENTS

Sparrows Lodge is a completely restored 1950s retreat. You will be welcomed roadside with a simple hand-painted sign with two Sparrows. The Lodge has a modern rustic vibe that carries through to our rooms, communal barn, outdoor fire pit and vegetable garden, accented by a collection of fine art including works by Ruscha, Kelly, Katz & Baldessari. The 20 rooms feature exposed beam ceilings, concrete floors with inlaid pebbles, bespoke furnishings, plush pillow-top mattresses with luxurious Italian linens, Grown Alchemist bath amenities and unique artwork. Our bathrooms feature rain showers, and many include horse troughs as bathtubs. Most rooms have private patios. All rooms have AC/Heat and ceiling fans. With no televisions or phones in the rooms, there is an environment of ease and simplicity.