Body Shop/Detail Department Manager

Job Overview
Summary/Objective
The Detail and Car Wash Manager is responsible for the supervision, training, and success of the car wash and detailing team. They are responsible for developing and implementing employee training, driving continual improvement of detailing standards, adherence to processes and procedures, providing performance evaluations and feedback, mentoring, coaching, interviewing and hiring new teammates, and managing the detailing schedule.
Essential Functions

• Inspects all completed carwashes and details daily and ensures that all employees are highly productive and execute their jobs in a manner that meets company standards and customer expectations
• Schedules staff to meet anticipated business demands
• Trains new employees on process and procedures
• Participates in the selection of new employees and makes recommendation on disciplinary actions, performance evaluations, and termination
• Orders necessary chemicals and supplies and assists Detailers and Car Washers with tasks
• Assists the sales department and team move, park, and rearrange cars
• Makes sure that employees wash vehicle exterior, interior and exterior windows, and doorjambs
• Makes sure employees apply wax to auto body and wipes or buffs surface
• Makes sure employees vacuums interior of vehicles to remove loose dirt and debris
• Makes sure employees cleans upholstery, rugs, and other surfaces using appropriate cleaning agents, applicators, and cleaning devices
• Makes sure employees apply revitalizers and preservation agents to interior vinyl or leather surfaces and treats fabrics with spot- and stain-resistant chemicals
• Makes sure employees clean engine and engine compartment with steam-cleaning equipment and various cleaning agents
• Makes sure employees apply special-purpose cleaners to remove foreign materials, which normal cleaning procedures do not remove, utilizing experience and judgment and following product manufacturer's recommendations
• Inspects vehicles for noticeable defects such as dents, scratches, torn upholstery, and poor mechanical operation
• Makes sure all vehicles have been restored to best of team's ability. This may include restoring appearance of engine area, rugs and upholstery, and painted surfaces using touch-up paint, dyes, and other appropriate material
• Keeps abreast of new equipment and tools available and recommends purchases
• Ensures work areas and customer waiting areas are kept clean
• Follows all attendance and punctuality standards and adheres to timekeeping standards
• Follows the Company Code of Business Ethics and Conduct
• Understands and follows all work rules and procedures and follows directions from Supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Maintains a professional appearance for self and subordinates in accordance with company policy
• Attends pertinent training on request
• Attends company meetings as required
• Other duties as assigned

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.
Requirements
Competencies

• Ability to train, supervise, and motivate a team
• Ability to make recommendation on hiring, disciplinary actions, and termination
• Excellent communication skills, both oral and written, with the ability to effectively communicate via face-to-face and by phone
• Ability to effectively lead a team to achieve departmental and organizational goals
• Ability to demonstrate proper techniques for employees in accordance with accepted standards and company policy
• Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect body shop operations including but not limited to hazardous waste disposal, emergency response and OSHA Right-to-Know
• Ability to ensure that proper safety equipment is available and being used by all employees in the car wash and detail areas
• Ability to facilitate and/or conduct technical training
• Computer proficiency
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to process data and organize it for management analysis
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others and be a positive influence on morale of department, dealership, and organization

Supervisory Responsibility
Yes
Physical Demands/Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Medium Work -- lifting, pulling or pushing up to 50 pounds occasionally, or up to 20 pounds of force frequently, or 10 pounds of constantly as required to move objects
* This position requires the ability to stand, sit, crawl, climb, stoop, kneel, reach, grasp.
* This position requires the ability to talk and hear
* This position works in a covered area but will also work outside at times and experience heat and cold, hazards and noise
Position Type/Expected Hours of Work
Standard Business Hours with ability to work nights, weekends and holidays as required
Required Education and Experience
High School Diploma or equivalent; and two or more years related experience and/or training; or equivalent combination of education and experience.
Preferred Education and Experience
High School Diploma or equivalent; one to two year's related experience and/or training; or equivalent combination of education and experience. CAD detailing or supervisory experience is preferred.
Additional Eligibility Qualifications (Certification/Licenses/Registrations)
Valid driver's license
Safety Sensitive Position
The essential functions of this position require a person to work with hazardous or flammable materials; AND/OR to complete tasks in which a lapse of attention could result in injury, including without limitation the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, or motor vehicles.