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Form of workJob Description
Description:
- Greets customers and obtains customer and vehicle data.
- Schedules appointments for repairs.
- Determines general nature of repairs needed and writes a clear description of customer needs on the repair order and/or works with insurance adjusters as necessary.
- Walks around vehicle with customer noting any additional damage. Also points out other repairs or maintenance for which the customer has a need.
- Provides customer with estimated repair costs and anticipated time of completion.
- Verifies intended method of payment.
- Obtains customer signature on repair order.
- Maintains contact with technicians throughout the workday.
- Maintains optimum CSI.
- Administers appropriate warranties.
- Notifies customer when repairs are completed.
- Must hold a high school diploma or equivalent
- Excellent customer service skills
- Knowledge of CCC and CDK systems is a preferred
- Positive, friendly attitude, along with a customer service mentality
- Enjoy working in a fast-paced environment
- Excellent oral and written communication skills
- Team player
- Must have a valid driver’s license
- Math, reading, and computer skills
- Ability to learn new technology, repair and service procedures and specifications Able to operate electronic diagnostic equipment
- Ensures that customer’s cars are kept clean
- Experience in Body Shop office required
