Blood Bank Technical Specialist - Dallas

Founded in 1982 and based in Norcross, GA, Immucor is a global leader in transfusion and transplantation diagnostics that facilitate patient/donor compatibility worldwide. Our mission is to ensure that patients in need of blood, organs, or stem cells get the right match that is safe, accessible, and affordable. The result is life changing for a patient in need of a transfusion or transplant. Our new corporate identity illustrates the right match of donors with patients in need of blood or an organ as well as Immucor’s partnership with healthcare organizations in need of innovation and productivity. With the right match, we can transform a life together.

We are seeking a Blood Bank Technical Specialist to join our team of professionals at Immucor to cover North Texas, Arkansas, and Oklahoma. This person will support the implementation of specified product lines and deliver ongoing field support for instrumentation and reagents after installation and go-live.   Secondary ownership of assigned customer targets within geographic territory.  Achievement of annual instrument go-live and reagent sales objectives in all targeted Immucor markets.  Lead the stages of the Sales Lifecycle associated with instrument go-live and customer complaint handling within assigned customer base.  Provide training and technical support in the field for instrumentation, manual methods, and reagents. Leverage all relevant Immucor resources to supply Immucor customers with readily available advice, direction, and confidence on technical and business items that occur on an ongoing basis.  Work collaboratively with the Blood Bank Business Manager to grow reagent sales, support instrument base and address ongoing customer needs.  Build and manage customer relationships within assigned geography.  Work in conjunction with the Immucor Technical and Field Services group on escalated customer product or technical problems.  Prepare accurate CRM based territory business plans, go-live forecasts, and sales reports to achieve assigned sales quota and product mix objectives.

If you meet our background requirements and are looking to grow your career with an innovative company that rewards hard work and success, this is the ideal opportunity for you!

This position is not eligible for sponsorship for work authorization by Immucor, Inc. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time.

Blood Bank Technical Specialist - Outside Sales Technical Specialist (Medical)

Responsibilities include:

• Lead the addition of assays to drive reagent growth on automation platforms within assigned territory.  Understand Immucor product positioning and benefits vs. competitor products
• Provide technical presentations on Capture technology and Immucor automation process in tandem with Blood Bank Business Manager.
• Available for LEAN workflow consultations, Instrument evaluation and customer site audits as needed.
• Provide technical insights as a Subject Material Expert (SME) for both automation and reagent performance and integration.
• Understand and support Immucor products and product strategy relative to incorporating them in the laboratory workflow.
• Lead customer through instrument validation process to achieve at plan go-live timing.  To provide assistance on items to include (but not limited to): Preparation and planning, PQ, LIS/Validation, Instrument method validation, customer SOP assistance, determine customer go-live phases and dates, MD sign-off, staff training, QA review, Data assimilation and presentation to MD.
• Perform Installation Qualification (IQ) | Operational Qualification (OQ) and for Immucor instrumentation.
• Provide additional training to current install base as directed.
• Field contact and support for elevated Technical and Field Services problems within geographic territory.
• Comply with GEN.109, Complaint Handling for recording all complaint resolution activities during critical account management and intervention (detailed trip report in the form of complaint resolution files and data).
• Assist in implementation of field actions of critical impact to business needs such as software upgrades that enhance product quality or mitigate high risk compliance to FDA regulations.
• Perform troubleshooting in the field as necessary.
• A key technical resource with blood donor centers, large and corporate account management.
• Manage calibration tools and diagnostic equipment.
• Adhere to operating and quality procedures.

Additional responsibilities include:

• Territory Management & Customer Relationship building within assigned geographic territory
• Manage daily workload through prioritizing and scheduling of tasks.
• Develop and maintain technical proficiency.
• Communicate effectively and professionally with internal and external customers.
• Complete and submit reports and training documentation correctly and efficiently.
• Develop and maintain proficiency in computer and software applications.
• Work independently and collaboratively to successfully resolve instrument/product issues.  Interact with Technical Service, Field Service and Field Quality to investigate/resolve customer issues.
• Provide real time feedback and leadership with in-house teams to ensure best practice transformational changes to our processes.  Interact with all levels of personnel to foster teamwork and clearly communicate pertinent information.
• Maintain relationships with industry thought leaders in the region to advocate Immucor's products driving market behavior.  Active in regional conferences to help drive forums to educate industry on Immucor products.
• Assist with in-house training, special projects, and duties as required.
• Maintain and update SharePoint Calendar as required.
• Comply with request to correct documentation and other errors as directed.

MT/MLS- Blood Bank Technical Specialist - ASCP/NCA (Medical)

Requirements include:

• Bachelor's degree (BS) from four-year college or university; or equivalent combination of education and experience.
  • or MLT with a minimum 5 years experience (minimum 2 years Blood Bank experience) required.
• Minimum 2 years of Blood Banking Experience required
• Prior clinical laboratory and/or field technical experience required
• American Society of Clinical Pathologists (ASCP) MT/MLS  or (NCA) CLS certification, required
• Must be fully vaccinated against COVID-19 prior to starting employment, required
• Must live in sales geographic region and be willing to travel 75%+

Preferred Experience:

• American Society of Clinical Pathologists (ASCP) Specialist in Blood Bank (SBB) preferred
• Project Management: ability to prioritize and schedule all aspects of the project in order to meet a deadline
• Ability to work in a team environment, communication skills both written and oral, training or educator background
• Ability to troubleshoot or problem solve

Your job role requires your physical presence at certain hospitals, blood donation centers, and/or laboratories.  To the extent that those hospitals, blood donation centers, and/or laboratories place certain vendor credentialing requirements on Immucor personnel visiting those facilities, your role will require that you ensure compliance with all such requirements.  These requirements may include the provision of records establishing that you have had certain screenings, vaccinations, and/or immunities within specified periods of time prior to your visiting these facilities.

MT/MLS- Blood Bank Technical Specialist - ASCP/NCA (Medical)

Additional Benefits

The compensation structure for this position is a base salary plus a variable commission plan where, if the Blood Bank Technical Specialist meets plan targets, there will be a total target payout. Additionally, this position is eligible for a monthly auto allowance.

We believe in offering our employees competitive pay and an excellent benefits package. To learn more about our pay and benefits, please apply today.

MT/MLS- Blood Bank Technical Specialist - ASCP/NCA  (Medical)

IMMUCOR, INC IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER; MINORITIES/FEMALES/DISABLED/VETS; DRUG FREE WORKPLACE

Statement to all Third-Party Firms/Agencies and Similar Organizations

We accept resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Immucor/Werfen employees, hiring managers, or send to any Immucor/Werfen facility. Immucor is not responsible for any fees or charges associated with unsolicited resumes.

This position is not eligible for sponsorship for work authorization by Immucor, Inc. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time.

Immucor offers a comprehensive benefits package available on the start date of your employment, including:

• Medical, prescription, dental, and vision insurance – we offer multiple plan options so you can determine which best suits your needs and the needs of your dependents
• Wellness program
• STD/LTD/Life insurance all 100% company paid
• Voluntary life/accident/hospital indemnity insurance for yourself, spouse/domestic partner and dependents
• Tuition reimbursement
• Company matched 401k plan
• Vacation/Company & Personal Holidays/Sick days

Were permitted by applicable law, all Immucor new hires that work in the field must be fully vaccinated against COVID.  Proof of vaccination status will be required no later than first day of employment.