Bleeding Disorder Patient Liaison

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.SM

The Bleeding Disorder Patient Liaison coordinates the services between OptumRx and patients through various recruitment and retention activities. Includes identifying and engaging with consumers through a variety of sources (educational offerings, marketing events, and networking) to achieve sales objectives.

You’ll enjoy the flexibility to telecommute* from the state of Ohio or Pennsylvania as you take on some tough challenges.

Primary Responsibilities:

• Develop and help maintain consumer relationships by following up with regular proactive contact
• Participate in local and regional non-profit events and support groups to educate and recruit potential patients
• Ensure appropriate distribution of consumer/patient educational materials. (Welcome packets, brochures)
• Provide telephonic, electronic, and / or face-to-face support consumer/patient educational services, which may require travel
• According to established standards, interfaces with patients and appropriate team members to assess satisfaction and promote positive patient experiences (related to operations, reimbursement, and nursing)
• Participates as necessary in care conferences and meetings, which may require travel (Staff conference calls, webinars, regional meetings)
• Assist in the development of educational materials
• Keep current regarding community health issues and regulations
• Complete required training and reports (expense, sales, timesheets) within the requested timeframe
• Be available to travel as job requires, such as: for initial training, team meetings, in person patient visits, community and corporate meetings as indicated by manager / team
• Develop business from prospecting new consumers, following up on marketing leads, as well as expanding business from the company’s existing client base
• Work with Regional Sales Directors to develop an action plan focused on product education of potential and active patients
• Participate on weekly pipeline calls and activities
• Uncover new business opportunities within client base
• Develop and help maintain consumer relationships by following up with regular proactive contact
• Provide smooth transition of consumers to the sales support staff through effective internal communications and proper documentation
• Conduct online marketing research on the new consumer and / or professional business leads
• Use database CRM to provide details as activities which may lead to documented opportunity that is transitioned to sale
• Coordinate meetings with patients and appropriate sales team members
• Explain therapy and / or disorder program features or services in detail
• According to established standards, interfaces with patients to assess satisfaction and promote positive patient experiences

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of combined experience in social media selling, networking, advertising, customer service or advocacy
• 1+ years of experience with reading, analyzing, and interpreting general business periodicals, professional journals, and technical procedures with the ability to write reports and correspond professionally
• 6+ months of experience with presenting information in meetings or at events and to respond to questions from groups of managers, clients, customers, and the general public consistent with Optum policies
• Intermediate level of proficiency with Hemophilia/Bleeding Disorder knowledge
• Intermediate level of proficiency with Microsoft Office products and general computer use
• Beginner level of proficiency with Business-to-Consumer or Business-to-Business relationship selling and / or marketing skills
• Currently reside within Pennsylvania OR Ohio OR planning to relocate to either state within 45 days of hire
• Able to travel up to 25-35% of the time to attend mandatory meetings with advance notice (typically Mon-Friday 8am-5pm EST) but may include nights / weekends or the need to travel

Preferred Qualifications:

• Experience within the Bleeding Disorder community
• Salesforce experience

• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

#RPO #Yellow