Address
Form of workParty Hosts report directly to the management of Surge Adventure Park.
The Party Host is an exciting position where you will be the "Face of the Place." You will have direct contact with the parents and children at the parties. Your job is to ensure the expected party experience is met along with the following duties. Party Host reports directly to the GM (General Manager).
Party Hosts are expected to:
- Represent Surge by maintaining a professional attitude and appearance in keeping with the Surge Standards.
- Review schedules prior to the events and ensure that each party is greeted by name.
- Meet the birthday family at the door, with a positive attitude, ready to assist with unloading the car with any and all-party supplies.
- Maintain good multitasking skills while providing exceptional customer service to multiple parties at once.
- Greet party guest as they arrive and ensure that they have been checked in with a cashier.
- Validate that all guests have recieved wrist bands and socks.
- Great communication with the Party parents throughout the party is expected. Parents should know your name and that you are the Party Host.
- Enforce all park regulations and safety rules in a personal and professional manner.
- Have the party area set up prior to the Guest arrival. Assist them with any decorations they have brought and ensure that management is made aware of any items running low in stock.
- Attend to all guest throughout the party and provide exceptional customer service throughout the entire party experience.
- Serve guest with cake/cupcake... light candles and sing (unless Mom wants to do this)
- Clear all dirty dishes, silverware, and napkins from the guest tables.
- Refill coolers/carts, take out trash, restock carts, & sweep between scheduled times
- Escort the party parents through the checkout process and make sure that the party child gets a Jump Pass and party t-shirt
- Restock the party cart and cooler, including water, sodas, and juice.
- Have cleaning supplies ready in the area for a spill or for set up for the next party.
- Inspect all party areas to insure they are spotless, and tables are set to go for the next party.
- Perform any other duties assigned.
- Thank the party parents for choosing Surge and invite them back!
- Mingle with guest and answer any questions they may have about future parties.
- Follow your party schedule and ask team lead if you have any questions about it.
- Make sure that all assigned parties are at their assigned tables.
- Help other hosts serve their parties as needed.
- Maintain good time tracking skills in order to ensure a good day for each party.
- Absolutely no cell phones
Job Requirements:
- Be 16+ years of age
- Have the ability to lift 50+ pounds, climb a flight of stairs, and assist on attractions in the event of an emergency.
- Have the ability to effectively and verbally communicate with guests in order to ensure proper safety for everyone in the facility
- Have the ability to stand for long periods of time without assistance
- Have the ability to visually inspect all equipment for safety
- All employees are required to professionally communicate with management without the help of a third party (ex. parents, friends, or coworkers).
- Employees should be able to manage time effectively and arrive to work on time.
